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Post by rpajares41 on Dec 10, 2013 14:41:10 GMT -6
She should have gone over what not to do when you have to break news. I feel like being part of a spokesperson is to manipulate your feelings to suit what it is you are trying to convey. If a business makes a mistake about something, the person in charge needs to own up for it, but how often is that the case? In my lifetime I've seen companies steal, i.e. Enron and the like, I've seen presidents lie to me under oath, and I've seen business owners shift blame onto other people. This video shows what the corporate world should be like, but isn't, it tells me to be a good and responsible person but other successful people aren't. I feel like to save image they play the part of someone being sorry, confused, and angry. They aren't actually legitimately honest when they say things like that.
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Post by ebonisw on Dec 10, 2013 15:57:20 GMT -6
To break the news to people can be very difficult especially to a person who has trouble disappointing someone. However, as a business person you must know how to interact with people positively. Be stern, as well as empathetic and always encouraging as a good leader would do. It doesn't have to be taken personally, and it all depends on your sincere delivery efforts.
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Post by alyssatudor on Dec 10, 2013 16:07:53 GMT -6
Honesty, hope and empathy are good examples of the ways to approach bad news, yet you do not want to become vulnerable. When you are giving bad news you want to be straightforward and sometimes blunt with them yet you do not want to come off as someone who does not care so put yourself in their shoes and make it as painless as possible.
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Post by thomas129 on Dec 10, 2013 16:52:14 GMT -6
89 TITLE - Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public? Becky gives three really good tips on delivering difficult news; empathy, honesty, and hope. All three of these help a lot in business. To be honesty is a huge one. I know a lot of people tell in business. For example, you have all of the frauds and schemes. How an honest business will thrive longer in my opinion than one that is corrupt.
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Post by clayb1919 on Dec 11, 2013 10:11:39 GMT -6
This 30 second video tells us a few main points on how to deliver difficult news to your staff, customers, or the public. The first point is empathy, it's important to be understanding when giving bad news. The second is Honesty, people don't want to be lied to when receiving difficult news. The last point is hope, it is important to give people a reason to keep going.
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Post by rjmonico on Mar 15, 2014 9:19:01 GMT -6
I would definitely share this link with friends and colleagues. Thank you Dr. Wyld. I think this is a video that is very important. Everyone in business needs to communicate in some form or fashion. When it comes to communicating sad or bad news it is important to be empathetic but at the same same not get caught in the emotion to not be able to trancribe the message. It is important to stay focused but at the same time be compassionate about delivering messages for a business or corporation.
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Post by patrickschwaner on Apr 3, 2014 13:54:17 GMT -6
This video was short and to the point. By delivering difficult news with empathy and honesty while providing direction for the future you will achieve the best outcome for all parties involved.
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Post by bmcgarry13 on Apr 9, 2014 21:35:36 GMT -6
Empathy, honesty, and hope are good to have when conveying disappointing or bad news. However, displaying too much of one quality can lead people on or dilute messages/intentions. For example, too much hope is bad when firing someone because it might leave them confused on exactly why they were let go- explications are needed in favor of large amounts of hope in this given situation. Managers and leaders need to be dynamic with not only people and tasks, but with managing peoples’ emotions. No business is fully autonomous, meaning all businesses have human elements like emotions which need supporting and nurturing.
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Post by pellirf22 on Apr 14, 2014 3:31:34 GMT -6
TITLE- Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public?
I agree with Rebecca’s message that empathy and hope is the key to successfully delivering difficult news. In business bad news is never received in a good way, but by properly delivering it lessons from interpretation became more easily understood. Bad delivery of difficult news can have a detrimental outcome especially in the context of consumers.
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Post by kati3 on Apr 14, 2014 15:20:57 GMT -6
When giving someone bad news, i think it is all about delivery. If you deliver the new the right way it may not seem as bad or hopeless to the one recieving it. You have to let them know you are and that you are being 100% real with them about the situation. If show them the path forward they may walk away with the bad news feeling more hopful than hopeless.
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Post by katelynjones on Apr 23, 2014 16:42:53 GMT -6
Delivering difficult news to staff is tough. You want them to know care about how they feel, be honest and authentic and show them a path to move forward. I don’t know that I could deliver bad news to a staff member. I guess with time and practice it will becomes more familiar to handle.
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Post by sdoescher on Apr 24, 2014 16:25:47 GMT -6
This short video gave three great points. Showing empathy, being honest, and offering hope to others is just what people need when they receive difficult news. Showing empathy shows that you care. People need to know this or else they won’t believe much of what you say. Also, being honest about the situation ensures that you will be believed in the future. Finally, offering hope to those around you gives them reason to keep pushing forward.
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Post by sdoescher on Apr 24, 2014 16:26:00 GMT -6
This short video gave three great points. Showing empathy, being honest, and offering hope to others is just what people need when they receive difficult news. Showing empathy shows that you care. People need to know this or else they won’t believe much of what you say. Also, being honest about the situation ensures that you will be believed in the future. Finally, offering hope to those around you gives them reason to keep pushing forward.
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Post by kelseywatson on Apr 28, 2014 12:31:45 GMT -6
It can be a very difficult road giving people bad news, because you could accidentally say the wrong thing to someone else. However, the video gives you three steps to follow, and if you follow these steps, it should make it a little bit easier to deliver the bad news. Empathy is important because it allows you to have compassion for other people. Honesty is also important because you don't want to lie to the other person. Hope is important, because you want to give them some hope that they're not doing something terrible.
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Post by meganlynch on Apr 29, 2014 7:50:36 GMT -6
Empathy, Honesty, and Hope are great characteristics to incorporate when delivering bad news. This shows that you care, and respect them enough to be honest on what is going on. The last piece of advice is the most important. You do not want customers, employees or the public to be disappointed or discouraged. Offering a light at the end of the tunnel will boost their spirits and not give up in the circumstances.
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