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Post by natjohnson90 on Dec 6, 2013 13:05:32 GMT -6
According to this video, you must know different types of way to deal with giving people bad news. The steps she give in this quick video is very helpful. For example, lay the the facts sometimes. I like this video because it was quick and straight to the facts.
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Post by kristin on Dec 8, 2013 15:54:40 GMT -6
Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public?
I really liked this video. No one likes to deliver bad news. I like the three techniques to use when delivering bad news: show empathy, be honest, and give hope. Those are three simple things that can go a long way.
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Post by banessau on Dec 8, 2013 20:18:45 GMT -6
Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public?
I loved this video! I actually had to write about how to tell employees difficult news. Honesty is the most important to me because with honesty comes empathy. She mentions lastly that giving hope is valuable because it keeps the employees off edge and gives a sense of reassurance. Over all, being honest is the best way to be because it proves loyalty.
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Post by bgoree13 on Dec 8, 2013 21:09:29 GMT -6
Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public
Rebecca Saeger deliver three great points on how to deliver difficult new. The first is empathy. You need to but yourself in that situation and let them know how you feel. The second is honest ot authentic. As a leader you need to let those you are deliver the new that you are sincere in what you said. The last is hope, give them hope. I think the three things strengthen relationship because it show you care no only in happy times but more so during difficult times.
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Post by jayjenkins on Dec 9, 2013 0:33:08 GMT -6
This video shows us how do you deliver difficult news to your staff, customers, or the public. Empathy, show that you care how they feel. Tell the truth and be honest. Show them hope, to be a good leader you must show them the ways.
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Post by kformaggio on Dec 9, 2013 1:06:26 GMT -6
Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public?
I agree with Saeger. When faced with delivering bad news whether it be an office shutdown, bankruptcy, or layoff, it is important to go in empathetic, honest, and with hope for the future. No one wants to hear bad news, and as a manger it is important to make sure the manner in which bad news is addressed is done in this way. Letting your audience know you care and understand what they are feeling is the first step. Empathy must be conveyed by both verbal and physical cues, not just words. It is also important to be honest. Explain the details surrounding the bad news, why it happened, how it happened, and in the end, leave with hope for the future. Let them know that things will get better, or that they will have opportunity elsewhere.
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Post by kselders on Dec 9, 2013 1:18:35 GMT -6
I think Mrs. Rebecca Saeger is right. There is no really good way to deliver bad news. When the person delivering the news feels as the person on the receiving in do, it makes things easier. People respect when you're honest and encouraging positive outlooks as an end resort makes things that much smoother. Dealing with the elderly and the sick, I get it. The experience is never easy but, it's all about your approach.
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Post by abramt110 on Dec 9, 2013 8:32:18 GMT -6
There are three important things to remember when delivering this type of news: empathy, honesty and hope. I think all three are equally important and have their unique reason why you should keep these in mind. Hope is the one that I leave out most when delivering bad news. When you give someone bad news but also instill some hope that it may turn around or there is something better coming, it doesn't leave them completely unsatisfied.
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Post by brittanyfury on Dec 9, 2013 18:55:12 GMT -6
TITLE - Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public?
When delivering bad or difficult news to your consumers, staff or public it is important to keep 3 things in mind. Be empathetic towards your audience and let them know that you understand their feelings towards the difficult news. It is crucial to be honest when delivering the news and to be authentic with facts and information. Also deliver hope with the news. Give your listeners some encouragement and advice on how to go forward with the news.
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Post by blaircavalier on Dec 9, 2013 22:33:47 GMT -6
TITLE - Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public?
This is my kind of video. Short and sweet, but is packs a good message. There are different ways to deliver difficult news to your staff, customers, or the public. Bad news is never news that is easy to deliver, but there are ways to help the situation. When delivering bad news, you must be honest. However, be honest in a way that shows that you care. It is hard enough to accept bad news, but it helps when your staff or customers know that you care about them.
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Post by boris on Dec 10, 2013 2:11:24 GMT -6
Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public
As a manager i think these 3 advices are great. Showing empathy and caring about your staff/customers is important. People need to know they can come to you for whatever reason and always have an open communication. Honesty is also key. If you are not doing something right, people will smell it from a mile away. They know when they are being lied to and they do not like that. Showing that you are authentic will gain their trust. Hope is also very important, as a leader you need to make sure you guide people and show them where to go.
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Post by w0426116 on Dec 10, 2013 5:43:21 GMT -6
I was taught that sometimes you have to be straight forward, but in a way where you don't burn any bridges. No matter how difficult or unpleasant something is people can always respect the truth. You can always tell the truth in a way bad tension aren't started and continue that relationship. Be honest but be respectful.
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Post by w0426116 on Dec 10, 2013 5:43:34 GMT -6
I was taught that sometimes you have to be straight forward, but in a way where you don't burn any bridges. No matter how difficult or unpleasant something is people can always respect the truth. You can always tell the truth in a way bad tension aren't started and continue that relationship. Be honest but be respectful.
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Post by phenry on Dec 10, 2013 10:34:24 GMT -6
TITLE - Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public?
Out of all of the videos I've watched about delivering bad news to someone or firing someone, this 30 second clip was the best to me! She laid out exactly what needs to be done when delivering difficult news. She first says to show empathy, letting the person know that you care about the situation. Next, she says you need to be honest and straightforward. There is no need to neat around the bush, it won't change the news being delivered. Finally, she mentions the idea of hope. By leaving your audience with hope, you are leaving them with a path forward, that this difficult news is not how the road will end.
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Post by arielberthelot on Dec 10, 2013 10:56:30 GMT -6
TITLE - Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public?
I really enjoyed watching this video. One because it was short HAHA, and two because it is exactly how you handle this type of problem. She couldnt've put it into and easier way. When giving bad news it will always cause a negative environment at first because of course no one wants to hear bad news. Communicating with them and being honest about the situation though helps to gain trust between you and whoever you are giving the bad news too. Trust is everything in any type of relationship, even when it is a business relationship. Leaving your audience with a sense of hope that things will get better, is ending up on a positive note with the team. Letting them know that things will be ok and they we are all going to work together in order to put this back together.
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