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Post by jodiemalley on May 9, 2014 17:29:22 GMT -6
In my opinion, there is really no best way to give bad news. It will probably always upset to receiver of the news. So, having compassion and empathy and being honest when giving bad new can ease the situation. Not beating around the bush and getting to the point can reduce the pressure in the conversation.
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Post by wdeben on May 10, 2014 11:45:45 GMT -6
True: breaking down the bad news then outlining a path forward can help a company get over bad times. Plus when the news is broken it means that all employees at the company have to step their game up. And not use the excuse" I didn't know ".
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Post by godwesso on May 10, 2014 14:04:16 GMT -6
TITLE - Rebecca Saeger: How do you deliver difficult news to your staff, customers, or the public?
I think that these three points for making delivering bad news better are good points. It is important for a business person to make sure that the person understands what is going on and why. This is probably one of the easiest things for the business person to do. The most difficult thing I would think would be to show empathy. Empathy can be very difficult for some people to show. However, a business person should learn how to show empathy when they need to. Also, being able to show hope is important so that the person knows that this is not the end of the world.
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Post by shantel on May 11, 2014 14:57:58 GMT -6
I agree with 100 percent of the points made in the video. Delivering bad new can be difficult for anyone in any situation. Empathy allows people to know that you understand or at least attempted to understand them. Hope allow people to know that you have their best interest in mind. Lastly, honesty allows people to know that you can be trusted and they trust you. All of these things will make delivering bad news easily.
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Post by xingboma on May 11, 2014 16:35:53 GMT -6
I agree with the video and believe it is a troublesome issue to deal with. Whether your receiving or delivering difficult news is never easy. For the one who is delivering the news if done correctly, causes less confusion later on and puts the one having to take in the information at a state much better for the road ahead.
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Post by jessweaver on May 11, 2014 21:17:39 GMT -6
I think that she offers good advice. It is never easy to deliver difficult or bad news to your staff or employees. By showing empathy, your staff will know that you care about how they feel and maybe this decision was not your choice. Second, by being honest with your staff, they will respect your feelings for the news. Finally, by offering a sense of hope to your employees, it may help them not feel as bad or upset about the news they are receiving. While nothing can make bad news better, these three things can help when you are delivering difficult news.
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Post by stephaniesmith on May 11, 2014 22:22:21 GMT -6
I can't recall a time that I had deliver bad news. But as a person that could receive bad news like if I were getting fired, I would want a clear reason why. And honest. If I don't know the real reason, I will never be able to improve my performance. Telling me something I want to hear to get me to leave quietly will always leave questions in my mind and it is unlikely that I will return to get those questions answered. Being let go is difficult in its self even though I always look at the bright side of the situation. I get to move on to bigger and better things.
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Post by kierras91 on May 11, 2014 23:27:01 GMT -6
When I deliver bad news to someone I give them a sense of hope. I'll spot out all the positive that they have done then tell them about the negatives right after. People like when you are able to spot out the positive stuff that they have done before your give them bad news about something. When I am with one of my peers difficult news, I just tell them that there are still hope and never give up, because without hope how can you keep trying. People like when there is still hope to rely on.
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Post by paigecrawford on May 12, 2014 10:56:51 GMT -6
Giving difficult information can be very hard to do. Giving people compassion, honesty and hope can make the process a little easier for you and the person hearing the bad news.
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Post by gkboone on May 12, 2014 11:04:35 GMT -6
Saeger states that the three most important tools for delivering bad new to an employee are empathy, honesty, and hope. I agree with her video. It is always good to be as positive as possible when delivering bad news.
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Post by jprend on May 12, 2014 16:40:08 GMT -6
Have empathy when giving bad news and be honest and lastly have hope. These are the three things she promoted in this video. I find it to be helpful and would pass this video on to others. Using these three things can make delivering bad news not so bad and this would be helpful in the workplace. I have never really had to be the bearer of really bad news but I now know of ways to make it easier.
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Post by Spencer Ragas on May 12, 2014 18:29:30 GMT -6
Three very important things a business should provide are empathy, honesty, and hope. Empathy, so that people feel as though you really care about them and they are not just a source of money. Honesty, so that people feel safe and that they feel like you are genuine. Hope, so that people know there is a future to their relationship with the company. These three things will make your bond with customers, employees, and general public much stronger.
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Post by kristendodd1 on May 12, 2014 19:39:39 GMT -6
I feel that her tips are very good. I feel like honesty it key. You should always be honest in every situation you are in and even when delivering bad news. You should have trust and give hope to them also. This is something everyone should learn.
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Post by karenwag on May 12, 2014 20:35:41 GMT -6
How do you deliver difficult news to your staff, customers, or the public? Rebecca suggest having empathy, honesty and giving hope. It is also a good idea to remember that this is not only what's best for the company, but this is a person you are talking to. They have feelings and this may not be good news to them. It may be hard for them to hear. Be honest about why you are letting them go. Lying about that is pointless because they will find out the truth anyways. Give them hope by telling them something like, is the situation changes you would be happy to have that person back on the team or maybe telling them that other opportunities will come their way because they are a very skilled and qualified person, etc. Remembering to be professional, but kind at the same time is key.
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Post by melanconcaitlin on May 12, 2014 20:37:43 GMT -6
This video is very similar to one I watched this semester. For my own career advice I think this would be one of the more challenging task I would have to face. Giving and receiving bad news is never an easy feat. I believe being of the giving end would be more daunting. Giving the news straight, calmly, and in a respectable way would suffice good for me. You have to tell the person the news without giving them mixed signals, but also do it in a respectable way that it doesn't ruin the relationship forever.
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