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Post by lmoore on Apr 29, 2014 18:47:44 GMT -6
I agree that to deliver difficult news with empathy, honesty and hope is the way to go. It is important to show the person receiving the news that you care about them, that you are straight forward and to let them see how to go forward.
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Post by amandayoung3231 on Apr 30, 2014 9:45:27 GMT -6
I have to agree with her. However, this is easier said than done. Most of the time it is really diffcult for people to deliver bad news and to rememeber these things is even harder. However, it is a good guideline on how to make your approach.
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Post by chelsearickett on Apr 30, 2014 17:02:46 GMT -6
When giving difficult news to employees, the public, whoever, it's important to be empathetic and to understand that they have feelings and to really listen to them. It's important to be honest. Think of it like a critique. Let them know what they did well but then also let them know what they could have done better and how they can improve for the future. Also, give hope. No one likes to think the world may be coming to an end. Even with only 5% chance of survival, it gives people something to look forward to. Something to believe in.
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Post by dnewson on Apr 30, 2014 20:25:50 GMT -6
These are all important approaches that a manager should use when communicating with their staff. Empathy is beneficial for them to show they are concerned with the situation. Honesty is very important in the work place, if an employee does not feel they can trust you to tell them the truth your communication will be broken It is also good to give the employee hope that things will get better. I would make sure to use all three aspects in my managerial role.
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Post by wwerner on May 1, 2014 10:22:26 GMT -6
Being the bearer of bad news is never a popular job to do. But don't sugar coat the topic, be honest and upfront with them. But give them hope and let them know that it can only get better from here. You also must sympathize with them and try and provide some comfort.
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Post by robertnicholson on May 2, 2014 13:16:40 GMT -6
Empathy, being straightforward, and hope. The most important part of all of these is the combination of them. One doesn't do so well by itself. If your being straightforward but don't present is with compassion you might as well be lying. People need information dealt a certain way. IF you don't give hope they will feel lost after the information has been presented. They need to know where there going after.
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Post by racheleperes on May 2, 2014 13:35:58 GMT -6
It's hard for anyone to hear bad news, so when delivering bad news to someone, it is best to be honest and empathize with them. Know that there is hope for the future, that the bad news is just an obstacle and that it can be overcome.
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Post by allisonschex on May 2, 2014 14:08:54 GMT -6
I liked how this video got straight to the point. The video gives three important things that can help someone deliver bad news to their staff, customers, or the public. The first tip was to let them know you care and be sincere. The second too was always tell them the truth and explain it as simple as you can to ensure they understand. The third and last too was to always show hope and show them a way to move forward. These tips could be very helpful to anyone, not just in business.
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Post by mwinner123 on May 2, 2014 17:04:05 GMT -6
Usually, some of the most important tips can be given within a very short amount of time. When delivering bad news to anyone, it is critical that we have empathy and show the person that we care how they feel and are willing to listen to their thoughts. While we need to be very honest and not beat around the bush, I think that we can accomplish this goal without being rude about it or seemingly offensive towards the person receiving the news. Along with that, we need to give them hope and a vision of a bright future rather than continually focusing only on the gloom and doom of the event. We need to direct them and help them find steps to bouncing back from this news and making steps towards a new future. Care about people, care about their feelings, and be willing to help them achieve their growth and goals.
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Post by Jessica Aucoin on May 3, 2014 19:50:34 GMT -6
I really like this idea! I knew that you should be empathetic and honest towards your employees. It shows that you as a manager care about them but doesn't want to leave them in the dark. However, what really stood out to me was the last step of giving your employees hope. It's so simple but I think it's really powerful. It will push your employees through the hard times and let them know that there is a light at the end of the tunnel.
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Post by csimo123 on May 5, 2014 16:08:22 GMT -6
This video made me think about my internship supervisor she always said start on a positive and end on a positive. I think how the video broke it down into three easy things to handle difficult news. Care about how they feel through this time, be honesty, and finally give hope. This applies to me personally because at my internship we have had up's and downs. We care about everybody in the organization and wants what is best for them. We want people to be honesty and up front because honesty is the best policy. Last, give hope, (comfort) need to make sure your employees know that they are fine and continue to work and do there jobs at the level they have been doing them at.
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Post by darnette on May 5, 2014 19:14:47 GMT -6
Good video. Showing empathy and hope are key when delivering bad news. It can seriously help that person cope with the information they have just received. It makes that person feel as though they have a support system and can count on you when going through tough times.
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Post by kourtneyb on May 5, 2014 20:20:06 GMT -6
I really like the message of this video I think it is so important to always show empathy and compassion. I have always been a person that shows care and concern towards others, so this has never been a problem for me. I would face a problem however when it would come to firing or handing out punishments.
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Post by jsherman on May 5, 2014 21:31:35 GMT -6
Difficult news has to be delivered to each person in a different form in my opinion. Being honest helps. This will allow them to know what is going on and they will trust you in the long run because they know that you are telling the truth. People like when you are able to spot out the positive stuff that they have done before your give them bad news about something. This makes them feel that you care about them. Secondly, you should be honest to them and convey the facts that you are intending to convey. Every manager should know how to deliver bad news in the best way possible.
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Post by codylejeune on May 6, 2014 10:10:59 GMT -6
In any situation, bad news can arise, but what is the best way to break that bad news to someone? According to the video, you should speak of both the positives and negatives of the situation to get the point across, but d not overthink how to tell someone because you will likely say the wrong thing and make the situation worse.
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