I don't know if I would agree that the grocery business is within the service sector. I understand that they are serving the community, but a grocery store is selling groceries, not a service. On the other hand, I think it's amazing a small grocery chain made it into the top 500 places to work. It truly shows that excellence can happen anywhere and you don't have to work for a huge corporation to be a happy employee.
Excellence starts within. I personally believe also that a person can tell when they are on the brink of achieving it as well. In result, great companies develop from these great people. Greatness comes in any setting, however, it strives from when that individual feels as if enough is enough. That point in a persons life is where they feel as if a change is needed and that is where the excellence shows up. I agree with what he said about it happening at anytime and any place and that's why I feel it is so special because of how spontaneous it can be.
I would like to agree with this video, but the simple fact is not all companies can afford to treat their employees as well as they would like to. This one company, Wegman’s, is just one of those examples of where this practice could work. The truth is, you can’t compare every company to this one; everyone has their own separate situation. What works for one company may not work for another. If, for example, a company in the same industry, with the same financial situation, is able to treat employees better, then maybe the others can also, but again this is really if the companies are mirrored to one another.
Post by jimmykotter on Feb 27, 2014 12:55:11 GMT -6
here he is talking about excellence. it can be practiced anywhere you work and we should practice this everywhere we work. he mention what the best company to work for was Wegman's and the funny part about that was the fact that they are in the service industry. excellence can happen anywhere even in the service industry. on a personal level i would benefit from this in every aspect of my life, the only problem is that it will require more effort.
Customer service certainly goes a long way. Learning how to satisfy your customers while providing goods is a must. Excellence can be found in the lowest of places. Knowing how to talk and communicate with others is the path to success.
Post by danielhutton on Feb 27, 2014 15:48:20 GMT -6
This video shows how great ideas and ways of doing business can't be confined to just a single market. There is basically no excuse to not make your company as innovative or successful as google. My favorite part was when he mentions that someone in the past had made an excuse for why their business couldn't be innovative and then he brought up the grocery store.
Post by melanconcaitlin on Feb 27, 2014 19:49:54 GMT -6
A regional grocery chain being listed in Fortune 500 best companies to work for surprises me. Like Tom Peters I would think a very highly grossing company, such as Google, would be at the top of the list. Even with the surprise I am actually kind of excited to see that success can be based off of people skills and not just the price of products. Having good people skills in a company will take you further down the road, than just a good product. It is no longer an excuse to state that service industry based companies can not compete with others in the Fortune 500 list.
Post by meganlynch on Feb 27, 2014 21:56:56 GMT -6
It is very important to have employees that are cordial and sociable. Customer service is a key part of any industry. People will remember how they are treated more than anything else. A company not only needs to have good customer service, but display excellence at every level of the organization to suppliers and coworkers. If a company displays excellence, it helps with creating a positive image of success and reliability. Customers will recognize this and be more inclined to choose the company for their business.
Post by chelsearickett on Feb 28, 2014 1:03:22 GMT -6
So I'll be honest. I have no idea what this guy said. I can't stand him. He's boring and vague and nothing ever makes sense to me, plus I wish someone would just tie his arms together behind his back so he's stop waving them around. I'd probably have to watch it a few times before I could pick up any of what he's saying. Judging by everyone else's responses I don't think they picked up much of what he's saying either. The title is the only thing that makes sense. Excellence can come from anywhere. You can be an excellent worker, or employer, or teacher, or mother, etc. But I think excellence requires practice. I don't think you can just wake up one morning and be excellent at something. You can always strive for it though.
Caring for your people helps a company succeed. No matter how famous or how big a company, appreciating your employees and promoting excellence in the work place is a better accomplishment than being the largest corporation with the least satisfied work force.
Point well made in this video, you can be large corporation but if the people practice is not up to par the business will suffer. I work for a large corporation that offers good services, but along with that if the people are not doing a good job the customers will not be happy or satisfied. Service and people come as a package in order to achieve success.
I think it's interesting that a grocery store was named one of the best places to work. This goes to show that any place of business can be a positive place to work if the management sets high standards. I am definitely going to look into this list and see if there are any companies I'd like to set my sights on after graduation.
Post by stephaniesmith on Mar 5, 2014 12:31:33 GMT -6
"Excellence in people practice", as Tom likes to call it, is vital for any business. He is right. If someone can master the art of people practice, that business can succeed. The service industry has to thrive in customer values. I work in the service industry and I love working with other people. I would hate being trapped in an assembly line. If I were trapped in an assembly line, there would be a party every day and conversion on the regular.
Excellence in people practice is possible no mater what kind of company you work for. If a company makes it their goal to be a community and not just an employer/employee relationship there is always a chance for a company to be successful in this field. I like to use Starbucks as an example of a company that puts it's employees first and makes sure they are providing a good work environment for their employees.
I feel the basic things companies need to succeed relevant to all companies of different sizes. Great customer service is the key any successful company. Companies must have the basic down first and then they can differentiate their company to make it stand out.
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