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Post by kaitlyncampbell on Mar 27, 2014 14:04:31 GMT -6
I believe, listening is one of the most important traits a person can have. It is a skill that should be learned and practiced regularly. In a business it is just as important to listen as it is to speak. Many managers often times try to fix a solution by past experiences at the beginning of a conversation rather than listening to the full issue. I believe that listening is a key factor in success.
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Post by cfrederic on Apr 6, 2014 22:12:17 GMT -6
I completely agree that most of us, especially managers grow impatient and don't listen to what employees or customers say. Rather than sit down and really listen they just want a quick fix so they can get on with what they were doing. So many times I have tried to explain something to someone that wasn't really listening and gave me an answer to a problem that made absolutely no since. Listening is so important in all aspects of life, take the time to do it.
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Post by briandavis1 on Apr 8, 2014 15:31:03 GMT -6
Communication happens with a receiver and a messenger. Listening is key to understanding a message. If you do not listen you will never be successful.
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Post by ashleysegalla on Apr 24, 2014 9:05:00 GMT -6
People need to listen in general, but it is even more critical that a person in business listens. Doctors, as well as all bosses and businesspeople need to learn to listen to a person's whole thought before they put in their thoughts. I can use this is my career because in any career it is necessary to listen. I did not like how the speaker assumed that everyone is a terrible listener. I think that some people are, but it is wrong to assume that everyone is that way.
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Post by paigecrawford on May 1, 2014 11:26:02 GMT -6
It takes the doctor 18 seconds to interrupt a patient when a patient is telling them what is wrong. He refers to this idea applied in the work place as the 18 second boss. He says that the number one thing a manager can do is LISTEN. He says listening is like playing the piano or a sport. It has to be a career it takes not only education but practice. I believe this idea of strategic listening could change the face of many companies. In fact, in many companies the front line employees may know more then the manager. If the manager would listen to their employees and then add their expertise then this revolutionary yet simple idea could bring much needed positive change.
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Post by joshuabrungart on May 2, 2014 15:07:10 GMT -6
Listening is a foundation to building a relationship, whether it be a relationship with your customer, employee, or spouse. Have you ever talked to someone before that you didn't even know and after talking with them you felt connected to them, close to them, you felt like they understood you, and/or you understood them. Or have you talked to someone you love and are close with and after the conversation you left feeling frustrated and like they didn't hear anything you just said. Listening can be a very powerful tool when done correctly. Sometimes if we would just take the time to actively listen to someone, instead of interrupting them, you could build a relationship of understanding and trust instead of one of frustration and problems.
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Post by kristendodd1 on May 5, 2014 11:05:33 GMT -6
Listening is on of the most important skills a manager can have. Anyone can listen to someone but to be able to listen to someone's opinion and act upon them is what really matters. Every manager should be able to listen to their employees and actually care about what they have to say.
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Post by kierras91 on May 6, 2014 10:24:36 GMT -6
I agree listening is the most important thing that should be practice in any business. I don't know if telling my doctor to listen more will help with symptoms he or she has been hearing about for the last 10 years or more. Of course i am not going to tell them how to do there job either.
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Post by brandonnajolia on May 7, 2014 17:12:43 GMT -6
The main thing I took away from this video was how important it is to not speak but listen to what others are saying. I have personally experienced a manager who never cared what anyone had to say. As soon as you would start to explain something to him, he would interrupt and basically go into lecture mode and basically talk down to me for speaking up to him. He wasn’t an efficient communicator, and it wasn’t long before the company realized he was having a negative impact on their success, and he was fired.
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Post by Shondrea Lovette on May 10, 2014 22:05:25 GMT -6
Listening is vital in life. Listening allows you to become keen and very attentive. As a manager it is vital that you listening skills is very sharps because the concerns of your employees beneath you is very important and therefore it is vital to be attentive and to have an open ear because what they have to say is just important as what you have to say as a boss.
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Post by spencer ragas on May 12, 2014 12:56:15 GMT -6
Managers are there to be problem solvers, but they are also there to act as counselors. I definitely would like to be one of those managers that listen’s before he speaks. Not allowing the employee to finish their thought can lead to them leaving out key issues to their complaint.The video is right that listening can be learned. I had a friend point this issue out to me about a year ago and I have worked to improve my listening skills. I can feel the difference in the conversations I have with my friends now.
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Post by wdeben on May 12, 2014 19:51:38 GMT -6
One of the most important rules of negotiation is knowing when to shut up. Saying a question or putting info out there and then being silent is very hard to do for some people. Some people just love to talk about themselves asking one question could get one hours of info.
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Post by jgilhaus on May 13, 2014 12:09:00 GMT -6
I agree with this video that many managers are "18-second-listeners." BUT, I think there is a reason why many people within our society have a difficult time with pausing and listening completely. Our society is a very fast-paced society. We thrive on the newest and latest information. 4G cell phones. Super-fast wifi. Many people go crazy when their cell phones go out of service or the wifi goes down. In the case of doctors, though, I think we have conditioned them to be non-listeners. How many times have we gone to the doctor and complained about a long wait time? Or complained because it took three weeks to get an appointment in the first place? We can't have it both ways. Society as a whole needs to slow down and learn to listen.
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