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Post by asanchez on Feb 9, 2014 15:18:48 GMT -6
I completely agree that listening is the most important part of management, and doing so in a strategic way is a very good management tactic. I also think that if managers/doctors talk over people and don't listen to what they say fully, they will miss some important piece of information that could change their diagnosis of the situation completely. I think that if we learn to better absorb information and process it, we will be better managers.
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Post by godwesso on Feb 9, 2014 22:31:38 GMT -6
Am guilty of this especially when I feel like the person addressing me is my subordinate, I think as a manager listening is a very important part of running any organisation. Strategic listening fosters good communication between managers and employees. I totally agree with this video and I will start working towards not becoming an 18 second boss. Thanks professor.
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Post by jessicaratelle on Feb 11, 2014 9:20:06 GMT -6
I agree with this video 100%. In my past work experiences, one of my biggest issues with managers is their inability to listen to their employees. So many managers have their top employees that they listen to and just think the rest are garbage. I believe that the ideal manager is one who listens to everyone, all the way down to the lowest rank in the company. Listening can not harm you, it can only make you better. So many managers today just have their way and think that is the right way. The manager who will get ideas from all aspects of the company,and then make decisions based on feedback, will be the manager who is successful.
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Post by meganlynch on Feb 11, 2014 11:50:18 GMT -6
I think I am guilty of being an 18 second manager. I frequently cut people off when I think I know where they are going with their story when they have only just begun talking. This is something that I am still trying to work on. I think he had a great idea of having a class course on strategic listening. That would be a great tool to have in one's professional career and personal life. I find in some business aspects that people don't want to listen to some people that are in lower positions. This is probably because they assume that they do not know what they are talking about. But listening to vendors, lower management, and especially customers are a great source of information that can be used to help a company.
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Post by Deleted on Feb 11, 2014 12:41:57 GMT -6
It is easy to be caught up in the craze of being an 18 second leader. I know this small video was an eye opener to myself. This week alone, I have accidently at cut off a few of my employees and have not listened to everything that they have had to say. Listening takes patience and time, both of which are scarce among the workplace.
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Post by nataliedodds on Feb 11, 2014 13:00:03 GMT -6
As a manager, or any employer for that matter, it is essential that you are a good listener. Listening to people is how you learn what they really are about, or what problems they are facing. When managers simply want to do things their way or make their own assumptions, they are taking a huge risk of hurting the business and it's employees.
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Post by bmcgarry13 on Feb 11, 2014 15:51:22 GMT -6
Managers without good listening skills fail to represent their companies as a whole; decisions made tend to favor whatever is best for the top level with little concern for the bottom. This narrow minded and tunnel visioned thinking can only last for so long before satisfaction throughout the corporate chain drops and inefficiencies develop on top of each other. When this happens, all the small shortcomings from bottom will eventually accrue and spillover into the top levels as one big failure. An unmanageable bottleneck will exist, business will be halted to some degree, and money will be lost unless time is put into fixing a problem which should have been handled a long time ago. Listening smoothes problems and error. It should be thought of as an important business tool or skill, not a waste of time.
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Post by patrickschwaner on Feb 11, 2014 17:25:40 GMT -6
I agree about the importance of strategic listening. Listening is a skill that I have had to work on myself in the past few years, and I have noticed significant improvement. I have seen in it many of my past and present managers and even doctors, as mentioned in this video. When there are breakdowns in communication the outcome is never ideal.
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Post by stephaniesmith on Feb 12, 2014 20:58:20 GMT -6
I did not like this video. I was so distracted by how much I didn't like how this guy was speaking that understanding his message was extremely difficult. Granted, he was speaking about listening being very important ad that it should be strategically prioritized but if someone speaks to me like that, I don't have any inclination to actually listen.
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Post by shennellw on Feb 13, 2014 15:27:15 GMT -6
Tom Peters thoughts on commitment to strategic listening is the most important aspect of leadership. I agree, you can teach someone how to listen. We have good and bad listening. A manager’s best quality is to listen. The 18 second rule is a good rule of thumb. It allows 18 seconds for someone to get their point across before the listener can interrupt with comments or questions. Although, I don’t think that counting to 18 while someone is talking to you is considered good listening. The thought is correct.
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Post by allisonschex on Feb 15, 2014 19:27:12 GMT -6
Listening to others is a major factor in being sucessful. You dont have to agree with everything everyone says but just hear them out and make your opinions after. I know that it is hard to not bud in and tell someone like it is so you dont have to waste the time but its a part of being in the business world. Being a 18 second manager isnt a bad thing, i think it just shows that you are confident and know how things should go but listening to others can bring on better ideas sometimes.
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Post by sdoescher on Feb 16, 2014 11:54:18 GMT -6
I can see this being helping managers. Oftentimes we feel we know more than those around us and have an answer before hearing the full story. This is frustrating for the individual speaking and discourages them form doing so in the future. I've seen many problems go unreported at a former workplace simply because nobody thought upper management would listen. I'll certainly remember "the patient has the most information" and try to use it going forward.
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Post by jsherman on Feb 16, 2014 19:46:50 GMT -6
Doctors do think differently, but I also believe it also is based off of how much the doctor is very passionate about saving lives; a connection to the heart. You learn a lot by just listening and observing I do agree. When you close your mouth your mind focuses and learns more. I believe that if you are in the medical field that you do lack emotions. I have interned for UT Southwestern Medical Center and specifically for the, the hospital and medical school for the University of Texas, and I just couldn't imagine interviewing patients who maybe facing death. it's just a lot.
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Post by jessweaver on Feb 16, 2014 20:50:11 GMT -6
While I agree with Tom that many managers are 18 second managers, I do not completely agree with him in saying that strategic listening is a skill that can be taught. Yes, you can work on your listening skills and even your interruption skills, but I do not think that having an entire MBA course dedicated to strategic listening is necessary. I believe that if someone is interrupting you every 18 seconds, then they do not respect you or respect what you have to say. People need to work not solely on their listening skills but also how they treat other people. It is a two way street and teaching one thing is not going to improve the whole situation.
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Post by arenee1370 on Feb 19, 2014 9:25:55 GMT -6
This was a very good video. More times that not I believe people are this way in many areas of there lives when it comes to interacting with others. People listen to give a response and do not listen to understand. Even though in his example the doctor didn't necessarily need to understand the patient.
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