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Post by David Wyld on Nov 22, 2013 22:13:39 GMT -6
Students, Please view and comment on this link of the day - yes, for your education, but also for the points, of course! Watch the video below: TITLE - Tom Peters' Leadership Thoughts: ListeningThen, post a comment in reply to this discussion thread. Again, what to post? Here are some ideas: + What did you take away from the video? + How does the video relate in some way to your past experience (work, as a consumer, family, school, etc.)? + How might you use these ideas in your own career? Good luck! David
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Post by sunnigrabert on Dec 8, 2013 17:24:34 GMT -6
I recently had this experience with my doctor. I hated every second of it. I agree completely that listening needs to be better integrated into everything that a business does. Without listening you're only expressing feelings or thoughts that you had before the person ever stepped in front of you. And that is detrimental to employees. People need to feel like their opinion matters. It will also help the employee be more committed to the business.
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Post by abramt110 on Dec 10, 2013 8:13:31 GMT -6
I hated every second of it. I agree completely that listening needs to be better integrated into everything that a business does. Without listening you're only expressing feelings or thoughts that you had before the person ever stepped in front of you.
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Post by bcedotal on Dec 10, 2013 11:00:11 GMT -6
For efficient communication, it helps if both sides are allowed to be heard. Interrupting after 18 seconds is no way to lead or to help the flow of information. I think managers should take the time to actually listen to employees and customers to understand their needs.
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Post by bethanyhunt on Dec 10, 2013 17:02:27 GMT -6
Listening can be one of the most important skills a person can have. It may come as second nature to some of us but truly listening to someone is a skill that has to be learned and practiced. In a business, a manager needs to listen to the questions and concerns of their employees, customers, vendors, etc. They can use this information to improve the business and make it more successful. One is not born a great listener, one becomes a great listener.
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Post by wwerner on Jan 23, 2014 19:14:12 GMT -6
Whether you are a manager or an employee you must LISTEN to what other says. Listening is a profession that must be learned. He talks about managers being a 18 second manager, which means they are putting their own opinion in the conversation without truly listening to the problem. As stated listening should be taught to business students as it is a key to success. More managers should listen before trying to solve the problem and hear what their employees have to say.
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Post by codylejeune on Jan 28, 2014 18:15:21 GMT -6
Managers do need to learn to listen more, because employees have good ideas. Granted, the manager most likely has heard the idea, but they need to listen to the idea to tell the employee why the idea would not work so the employee can understand and think of how to bypass the reason of why the idea would not work.
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Post by kelseywatson on Jan 29, 2014 14:46:58 GMT -6
I think according to this video, listening is a very important tool for managers and leaders to use. If people don't listen effectively, then the customers are not happy. I think doctors do have issues with listening properly to their patients. I also believe that it isn't just doctors who have this issue. It is people everywhere who need to work on their listening skills. I also agreed with the person in the video that "Our profession is learning."
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Post by pellirf22 on Jan 29, 2014 15:46:04 GMT -6
TITLE- Tom Peters' Leadership Thoughts: Listening
I really liked the message this video depicts. Far to many managers and business owners lack the ability to truly listen. My mother being a counselor has devoted many years to this ability and in turn has also given me quite a few lessons on the subject. Although I do not consider myself a great listener, I have been able to receive great insight from doing so. Throughout my career I will continue to refine this skill because I think it is a quality significantly improves the effectiveness of any manager.
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Post by mwinner123 on Jan 29, 2014 19:33:46 GMT -6
This is probably one of the most common problem areas within any business and life of an individual. Everyone has his or her own opinion about something and we want it to be heard. However, in many instances, we are more than willing to overpower the current speaker, in order to let them hear our side of the story and our opinion. As a manager and business leader, you have to be able to listen just as much as you strategically plan for the business. Sometimes, the greatest ideas and breakthroughs come from the lowest areas of employment or the least possible places within our lives. Listening effectively brings out a new sense of teamwork within the organization. If we truly listen with the idea of possibly implementing the thought, our employees will feel more empowered to express their ideas, because they feel as though their opinion is truly something that matters.
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Post by rjmonico on Jan 29, 2014 21:06:44 GMT -6
I would definitely share this video with friends and colleagues. Thank you professor! I totally agree with Tom in that business owners are 18 second bosses/managers. I feel most bosses don't listen to the full extent of an issue an employee might have. Listening is such a vital and important trait to have especially when running a business. Knowing what the customer wants is so crucial in having a successful business. I feel this is one of my strengths. I actually grew up with a lot of women around me when I was younger and feel for that reason I have been molded into a great listener.
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Post by Rosie on Feb 1, 2014 13:41:15 GMT -6
First of all, I completely agree that many people are “18-second” managers, and that in certain situations that is very annoying and non productive. Listening and patience are the keys to successful communication and work. I think that in the example of a doctor however, it is not necessarily a bad thing. Put yourself in their position; you are seeing many patients a day, who come in from injuries or sickness or other problems, and your job is to assess them and help them get better. There are questions that need to be asked and questions that don’t. If in 18 seconds, a patient doesn’t tell the doctor the basic information he needs, then it is only reasonable for the doctor to interrupt (politely) and find out the important information. With that said, I find Mr. Tom quite hypocritical, because I feel like if I were to ever converse with him about anything, even the weather, he would interrupt a million times, and well before the 18- second mark.
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Post by dnewson on Feb 2, 2014 20:23:13 GMT -6
Very good point made, listening is a key factor in being a good manager. But you can also use this skill in other areas of your life. If a person's concern or issues is heard in detail it not only shows your interest in what they are saying but it will give you a clear picture of what is going on in order to address the subject matter. It is disheartening to be in a discussion with someone and they cut you off within the first 18 seconds to respond to what you are saying.
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Post by ken9390 on Feb 3, 2014 9:50:26 GMT -6
I completely agree with what Tom's message was in this video. Listening may be the most important skill anyone, not just managers, can acquire. Listening to employees and genuinely assessing the problem specific to the situation can be critical in certain situations. We have to train ourselves not to over-generalize the problems that we may think are routine, because these problems could lead to other arbitrary situations that we do not want to be in.
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Post by Jessica Aucoin on Feb 3, 2014 17:49:44 GMT -6
When we think we’ve heard a problem before, it’s easy to want to give our own opinion even if that means interrupting someone else. Sometimes when friends come to me with a problem they’ve told me about before, I’ll just interrupt them and give them the same answer I did the first time. However, they’ll often give me new information about the problem that I should’ve heard before I had given my answer. I feel like it’s not only important to be able to listen well to be successful in the real world but also in life in general. It's hard to practice but it's a vital skill to develop.
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