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Post by benallbright on Feb 19, 2014 13:01:22 GMT -6
Listening is the most important part of communication. It is easy to be biased and have an opinion on a topic that you are unfamiliar with from all sides. People just express themselves from what they heard before or personal experiences. I did not like this video as much as the last two.
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Post by patiencedaigle on Feb 20, 2014 0:17:25 GMT -6
I agree with him that listening is important. Yes, some problems are more serious than others, but most managers don't want to take the time to listen because they don't want to deal with the issues. I think this causes bigger problems than necessary because it makes employees feel their voice isn't heard or their opinion doesn't matter. This could cause tension in the workplace and lower the morale of employees. So, listen up managers!
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Post by melanconcaitlin on Feb 20, 2014 12:07:01 GMT -6
This video emphasizes the point that managers and bosses of businesses need to be good listeners. Being a good listener is hearing out an employee, a customer, or any one in contact through the business completely and thoroughly. The example that Tom Peters gives in the video about doctors being the 18 second interrupter is very true for many professions. I, myself, can identify with this type of bad listening from a manager I once had. This manager did exactly what Tom Peters was describing, and that is interrupting the employee, me, just 18 seconds in with input of what the solution was without actually hearing the full problem. This video is very beneficial to anyone who is over a group of people or just one individual, and that is to be a strategic listener.
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Post by jprend on Feb 23, 2014 20:18:34 GMT -6
What i took from this video is that listening is key in every situation. Allowing listening provides the listener with more information that they might not have heard before. 18 seconds is not a good thing when it comes to listening. I think everyone knows from experience when you say is listening a key. No one likes to get interrupted, its aggravating. Listening in the workplace is very important, you need to know what is going on and everyone needs to communicate and understand. I agree on doctors need to get the whole scoop on a patient and not interrupt.
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Post by jimmykotter on Feb 25, 2014 11:39:08 GMT -6
good video. i would have to agree that strategic listening is one of the most important activities that management can take part in. it allows for managers to get a more accurate depiction of what is actually happening on the front line. think if we didn't have strategic listeners in the military. many people potentially could die in vain because of higher ranking officers that don't practice strategic listening.
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Post by jjohnson on Feb 26, 2014 7:58:56 GMT -6
This is very true, although it seems more like my doctor only sits in the room for 18 seconds. Managers should always listen and try to get the whole story; most of the time the employee that is talking is telling you their issue, but is also venting. They like for people to listen and know that they are being heard. Managers are there to be problem solvers, but they are also there to act as counselors. I definitely would like to be one of those managers that listen’s before he speaks. Not allowing the employee to finish their thought can lead to them leaving out key issues to their complaint. If key issues are missed, the manager is only able to solve a portion of the problem, not the problem in its entirety. This may lead to a bigger problem; a problem that may be difficult, even impossible, to solve.
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Post by gkboone on Feb 26, 2014 18:55:42 GMT -6
In general, listening is the most important factor of communication. If we can't listen to what others have to say, how will we effectively communicate back to them? I learned that in sales, listening should be 80 percent of what a salesperson does. In the business world, listening to an employee or customer shows genuine care. Being interrupted by someone is a huge pet peeve of mine. If we all took a little more time to listen, the world would be a much better place. As a manager or business owner, listening to employees and to customers will help make you successful.
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Post by danielhutton on Feb 27, 2014 14:26:26 GMT -6
This video tackles a very important issue that most mangers probably don't consider all that important: listening to others. While listening to others, a solution to a problem that you could be struggling with could become apparent after the discussion. Listening to people different than us can offer a different perspective that could prove to be invaluable.
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klayne
Junior Member
Posts: 24
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Post by klayne on Feb 27, 2014 18:59:11 GMT -6
I know personally I need to work on becoming a better listener in the work place. Before jumping to conclusions or trying to finish other’s sentences I need to hear them out otherwise I might miss something important. It is interesting to think about how many ideas go unheard because the boss interrupted their employee. The employee is not going to talk over the boss, so the boss needs to be aware of that. If everyone committed to being a strategic listener communication in the office would become much more effective.
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Post by jodiemalley on Mar 1, 2014 14:57:28 GMT -6
In many workplaces the biggest problem with management is management not managing. They reach that point in their career and start to feel like they are better than the other employees, do not give good customer service, feel like they do ‘all’ the work, and don’t listen to their employees. Although not all managers are this way, it seems everywhere I go I have to deal with a grumpy manager.
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Post by kourtneyb on Mar 4, 2014 20:02:12 GMT -6
I think this is applicable to more than just the business world. I believe that as a society we want to be heard not to hear. I have to admit that I am guilty of not fully listening or thinking about what i feel is right the entire time i should be objectively listening. It is truly important to listen and to listen carefully. My boyfriend always tells me God gave two ears and one mouth for a reason.
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Post by bleblanc on Mar 7, 2014 8:43:48 GMT -6
I feel like this can be extended beyond the business world as well. I know I am a horrible listener. I interrupt people constantly and try to give them my thoughts on whatever it is we are talking about. The video is right that listening can be learned. I had a friend point this issue out to me about a year ago and I have worked to improve my listening skills. I can feel the difference in the conversations I have with my friends now. I listen more attentively and they are much more likely to really talk to me. In the workplace, listening is very important if you want your business to move forward. Employees are the best place to get new ideas and feedback about the company. By listening, you have better access to the pool of ideas that your employees have.
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Post by karenwag on Mar 7, 2014 13:31:27 GMT -6
This is something that is so forgotten these days. Listening is something that people in general do not do well now. Why? Because of the fast pace of this society. Everything is fast, fast, fast. Nobody has time for anything. This leaves us all with a lack of patience. Listening requires patience. Good listening anyways. But listening is so important. You can learn so much from listening. In this video he uses doctors as an example. I agree 100%. But the same can be said for most bosses and managers. They start to hear something like a problem and just throw out a quick solution without listening to the whole thing. This is not a smart move though. Doing this is like when you are watching a movie and you think you know exactly how it will end so you turn it off. Then you find out that the movie did not end at all how you thought it was.
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Post by asmith422 on Mar 10, 2014 19:26:04 GMT -6
I agree that listening is very important in the business world. The only way to get to know your employees is to listen to them. By doing so you may learn a lot about your company that you didn't know before. Employees are what makes up your company and if a manager isn't listening when an employee has a problem or suggestion then they are only doing themselves a detriment.
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Post by robertnicholson on Mar 26, 2014 21:31:41 GMT -6
Its funny how agressive this guy gets. Im wondering through all that yelling if he remembers to listen. On the other part i agree with though. Its very common for any profesion to fall into this habbit. Doctors in general are pushing you out the door so they can get the next patient in. Why; because most of the time the patient is going to talk about how there gonna say "Doctor: my head hurts, my elbow hurts and so does my knee, the doctor will reply your finger is broken." and if the patient isn't going to say this the doctor assumes there about to start. How do i know this, i grew up in a medical family, and learned the jargon. If i know the physician they talk to me, answer my questions, ask me if i'm going to that party later. If i don't know them they go "uh huh. uh huh. and check there text messages. then prescribe the wrong thing"
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