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Post by katelynjones on Feb 4, 2014 17:03:31 GMT -6
I totally know what he is talking about and I sure have dealt with some 18 second doctor/managers. I have two views on this. One, I don't like it because I want my doctor to have all the information I can give them without cutting me off. It makes me the patient feel more comfortable knowing that I have given them all I know. Secondly, I do find that they know what they are talking about when they cut you off. Which in turn lets me know that they have more experience.
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Post by lmoore on Feb 4, 2014 23:47:12 GMT -6
Strategic listening is very important. Listening is a key to successful communication. It is a common issue among many businesses. Managers need to take the time to listen to everything before making their opinion. When managers listen to employees they feel more confident about expressing their ideas and that their ideas matter even if the idea is not used.
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Post by amandayoung3231 on Feb 5, 2014 11:19:50 GMT -6
I believe I am a good listener. I do feel that if I know where people are going with the topic, I do interupt them and say what they need to hear. I never noticed that it was a thing I did until he just pointed it out. People tend to be long winded and if I know what they are trying to ask me, then I do cut them off. I am not sure if this is a good thing or bad thing though. I do not do it out of disrespect but I do it to save time.
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Post by brettstirling on Feb 5, 2014 15:19:41 GMT -6
This video is interesting. I guessed that it was about 10 seconds before the doctor interrupted me in my last visit. I couldn't agree more with this video more though. As a professional, your job relies on the information you gather from your employees and then base your strategic plan on the strategic listening. Hasty problem solving and not taking the time to fully absorb information or the problem at hand can and does cost companies time and money. As this video describes strategic listening on all levels of the organization. Also, imagine the feeling an employee gets when their supervisor or manager doesn't fully listen to and comprehend the problem. I personally would feel that I was not being payed attention to and would feel less likely to strive to make improvements. If my manager is going to solve my problem based on what they THINK is right, then I'm probably not going to be too worried about how to solve it correctly. This is a concept I will keep in mind as I move into the job world.
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Post by brettstirling on Feb 5, 2014 15:19:51 GMT -6
This video is interesting. I guessed that it was about 10 seconds before the doctor interrupted me in my last visit. I couldn't agree more with this video more though. As a professional, your job relies on the information you gather from your employees and then base your strategic plan on the strategic listening. Hasty problem solving and not taking the time to fully absorb information or the problem at hand can and does cost companies time and money. As this video describes strategic listening on all levels of the organization. Also, imagine the feeling an employee gets when their supervisor or manager doesn't fully listen to and comprehend the problem. I personally would feel that I was not being payed attention to and would feel less likely to strive to make improvements. If my manager is going to solve my problem based on what they THINK is right, then I'm probably not going to be too worried about how to solve it correctly. This is a concept I will keep in mind as I move into the job world.
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Post by halearnold on Feb 5, 2014 17:39:49 GMT -6
Listening is something that we all should do more of. But not just "listening" but really taking in what is being communicated to you. One of the most frustrating things is to engage in conversation with someone and before you have completed your thought, they interrupt with "I know what you are talking about blah blah blah" and it is exactly NOT what you were talking about, therefore they just wasted however many minutes of your life that you can't get back. I have had to practice listening. It's a skill that doesn't come naturally and sometimes when people are speaking I truly quit listening. Whether it's because I am bored, or the tone and inflection get to me or even the accent I must do better to get the information that is thought to be relevant enough for me to hear.
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Post by chelsearickett on Feb 5, 2014 20:54:31 GMT -6
We've been preached to every day since we were old enough to speak, that we need to learn how to listen. Whether it be to be quiet and listen to the music, be quiet and listen to the tv, be quiet and listen to the preacher, be quiet and listen to the teacher, be quiet and listen to your mother, etc. It's something that people are struggling with more and more as technology continues to envelope us all. We're so spoiled with being able to do what WE want and to show others what WE know or what WE think or what WE care about, that we've stopped caring about what anyone else has to say. I do say "we" because even while this man spoke I couldn't help but zone out. In class, at church, at work, it doesn't matter. I can't go ten minutes without checking my phone, and hour without checking my email. It's ridiculous. But in the business world, it is a skill that everyone needs to master. Otherwise you won't be able to do your job efficiently.
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Post by brittanycompton on Feb 6, 2014 0:49:43 GMT -6
This video was very useful to me. Sometimes me being a manager an educator like I am I don't listen completely or let someone finish speaking. Listening is very important to life not only just in business. It is important that as a professional you must be a strategic listener. I agree with this guy saying that their should be program in schooling on listening. I will definitely start being more aware of listening to others in my place of business.
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Post by kati3 on Feb 6, 2014 15:18:38 GMT -6
I recently had the same experience with a doctor. Not only was she unfriendly and unapproachable, she didn't listen to a word I said! I told her I didn't understand the way she said something and she literally repeated herself word for word without ever looking up or showing any care that I understood or not. It was completely frustrating. Fortunately I have not met a manager like this but from my experience with my doctor I am certain I will strive to not be an 18 second manager.
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Post by csimo123 on Feb 6, 2014 18:58:58 GMT -6
I will confess I am the 18 second manager, but I am getting better about listening. I like the example he used it is true you are speaking and the doctor interrupts you because he has seen this millions of times. With everything that I am involved in listening is a key skill I am learning that sometimes you learn more by not saying anything.
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Post by racheleperes on Feb 6, 2014 19:11:57 GMT -6
I agree with him saying that 7 out of 8 bosses are "18 second bosses". This is something that I witnessed at my last job. Not only was he my boss, but he was also a doctor. He would ask me a question and as I would go to give him an answer, within 18 seconds, he would interrupt me and tell me his various opinions on either the topic or on my answer, which I never fully answered because of his interruption. I find that when you take the time to actually listen to what your employees are saying, you will have a better communication among the employees and the bosses.
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Post by susiekaz on Feb 6, 2014 21:43:55 GMT -6
Management and myself jump to conclusions before listening to the problem all the way through. Given the fast pace society we live in today, we are all guilty of this. I do agree with the man in the video that in order to be a successful manager, you must fully listen to all your stakeholders, employees, suppliers, customers, etc. before making a decision. These people help to create the wealth for your shareholders or owners of the company you work for.
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Post by shantel on Feb 8, 2014 14:24:22 GMT -6
Listening is very critical part in business. Listening should work on both sides of communication process. it's important for everyone in the organization to listen. Like he said in the video most of us is an 18 second boss, which i admit to being. I think we all have our own way of active listening, and it's important that we find out which way works for us. It's just important to listen and that's something we've all been taught since we were children. It's not that we don't know to listen, but most of us don't know how to listen. Which was one of the key point to the video learning how to listen.
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Post by xingboma on Feb 8, 2014 22:42:17 GMT -6
This is so true that majority managers are “18 seconds listeners.” I guess part of the reasons behind is when people are promoted to managerial positions with people reporting to them, they automatically think they are smarter than others, they assume that they can get the whole picture with 18 seconds of listening. I thought listening to what people have to say was a common sense. I guess this is why common senses are uncommon.
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Post by darnette on Feb 8, 2014 23:26:44 GMT -6
I believe that the 18 second managers are those individuals who have been in a management position for so long and are between the ages of 45 and up. Those who hear the first phrase of a conversation they've participated in or been involved in previously, are quick to jump to a conclusion or potential fix rather than hear the entire story. Listen to your employees or patients, never jump to conclusions.
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