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Post by bmcgarry13 on Mar 13, 2014 21:39:50 GMT -6
This video, in my opinion, tells the true difference between a leader and a follower. A leader is a person with the capability of not only handling himself, but others as well...this particular skill set is hard to master and is admirable. Also, I believe all good managers are leaders, therefore they have this skill. I like how the video elaborated on effective control over emotions. Whether you have or do not have emotion is not good enough, unless you know how to convey and deliver your feelings to others in a fashion which is non-threatening! This viewpoint is very external as it takes both an individual's feelings and the feelings of others into account. To put simply, a person must have strong emotional sensitivity and conscience to diffuse difficult situations. Employees who are emotionally hurt or stressed are employees who are less productive because their feelings are holding them back.
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Post by katelynjones on Mar 16, 2014 11:54:38 GMT -6
Changing your reaction can be really difficult if you think you are not wrong and the other person is being difficult. I can relate this with my work. I work with someone who is really arrogant and thinks he is always right. I will defiantly try to use this approach and see how that goes. Having difficult people at work seems like its the person being difficult fault, but i guess its an overall deal. Reactions from everyone enable to disable this persons behavior.
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Post by jessicaratelle on Mar 19, 2014 13:50:56 GMT -6
I liked this video and I think it is something that all people in business should see. In all positions, you are gonna have those difficult people that you deal. You can change the situation by changing your own action with the process given in the video. Not only can you use it in your proffessional life, but also in your own personal life. The more often you do this process, the easier it is going to get.
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Post by meganlynch on Mar 19, 2014 21:22:27 GMT -6
I really liked this video. I sometimes have to deal with angry customers in the food industry. I usually try to remember that they are hungry, and that I'm usually moody when I am. This video gave me some new ideas on how to respond to them. By mentioning how you are feeling about the situation, and responding in a non judgmental way, it helps to diffuse the situation. I will definitely try to apply this next time I am at work.
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Post by allisonschex on Mar 20, 2014 8:31:38 GMT -6
This is a great video to help deal with difficult people we have to work with in life. It's easy to become defensive when we feel like someone is being hard on us but we should take it with a grain of salt and make it a learning experience. This approach comes off to me as reverse physiology, it makes the other person think and hopefully be more pleasant to work with. Hearing others advice is important but when it's negative it's not easy to hear but we should focus on what we can do different to approach these types of people in a better way.
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Post by mwinner123 on Mar 20, 2014 21:18:46 GMT -6
Well, as great as this video is in theory, actually acting upon these steps is much more difficult in reality. Although, if you are a manager or someone in a position of authority, it is critical that you understand steps like these and are able to effectively act upon them. We will always have to deal with difficult people, whether it be in our personal lives or in our business lives. One of the biggest things about diffusing a situation in which a person acts out against you, is a matter of not responding to their threat in such a way that can be viewed as defensive or as a counter attack. By doing this, you will quickly throw the aggressor off guard and will regain control of that situation. In most cases, difficult people are usually developed because of a need to be seen or accepted. In many cases, if you sit down with that person one on one and truly try to determine the cause of their anger, you'll see that they are just people who need to be appreciated or noticed more than they currently are. Whether they feel undervalued or just an outcast, it is your job as a manager to notice these signs and be able to diffuse them in ways that are beneficial to each party involved.
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Post by kelseywatson on Mar 21, 2014 9:49:51 GMT -6
I learned new ways to deal with people who are hard to deal with. They presented three ways to deal with difficult people. You can control the situation by focusing on your reaction to their behavior. It's very important to deal with these people because they can really get under your skin. You don't want them to keep bothering you with their difficult behavior. So you probably should utilize some of these techniques.
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Post by lmoore on Mar 22, 2014 9:46:06 GMT -6
In order to deal with difficult people in the workplace shift your attention to your own feelings and thoughts, respond with a non-judgmental observation, and ask a thoughtful question. When you respond with an observation you disarm the other person. A thoughtful question can help the person be aware of their inappropriate behavior and even stop it. This process can help change the situation by changing your reaction.
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Post by patrickschwaner on Mar 23, 2014 13:18:30 GMT -6
The advice in the video is very important. I've worked as a server and bartender for several years now, and the ability to deal with difficult customers, co-workers, and managers is an essential skill. Tensions can sometimes run high in a fast-paced work environment, but knowing how to diffuse a difficult situation helps turn negatives into positives. This ability to diffuse difficult people is essential in all areas of business and our personal lives as well.
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Post by amandayoung3231 on Mar 25, 2014 14:06:36 GMT -6
I think this is great to remember for the future. I could even use some of these tips in class when I give presentations. I feel like kids in the class do the same things these professional business people do. If I could say something to them like these comments she suggest maybe they would pay attention more.
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Post by brettstirling on Mar 26, 2014 19:38:31 GMT -6
This is a good video to have because we deal with people like this on a daily basis. I find it interesting how Joe used his thoughts and emotions as a way around feeling self-conscious in the middle of a presentation. By expressing his feelings it neutralized Margo and pretty much ended that confrontation. In the business world though, sometimes these types of situations are handled best in a more head-on approach. While contradictory to the video, a reasonably defended firm stance with a passionately aggressive tone is sometimes required depending on the person or persons involved. I have seen this in action and seen it's effects to be able to justify it. Also, everyone has seen a teacher single out a student not paying attention by asking a question along the same lines as Joe did during one of his presentations. That always seems to be effective as well. Great video, I will probably share this.
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Post by codylejeune on Mar 26, 2014 19:38:56 GMT -6
Everyday we deal with people who complain, and are just hard to deal with. This video explains three was to deal with those people. Those three things are: Shift your attention to your own feelings and thoughts, respond with non-judgmental observation, and ask a thoughtful question. With these three things, one can overcome difficult people.
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Post by csimo123 on Mar 26, 2014 21:39:38 GMT -6
This video is true for anybody in organizations. Because you have difficult people in them. I know for me i try to learn why they are doing that or just ask them. After that i will say something like the lady in the video at the end maybe a question to make them think about what they are doing.
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Post by ken9390 on Mar 27, 2014 10:29:20 GMT -6
This video was informative but I don't think people will be able to think on their feet fast enough to actually follow through with these steps. However, there are some valid points in this video that should be put into practice such as, respond with a nonjudgmental observation. This is a great way to kill the difficult persons attack.
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Post by Jessica Aucoin on Mar 27, 2014 16:08:25 GMT -6
A big thing that I’ve learned through personal experience is that the only person you can change is yourself. Trying to change other people is frustrating and a waste of time. By focusing on your own feelings and how you react to others can change how they react to you. It is a lot easier said than done but I believe through practice that this routine described in the video can be attainable.
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