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Post by racheleperes on Mar 29, 2014 1:32:17 GMT -6
I found this video very helpful. I deal with difficult people all the time at work, and after watching the video, I feel like I can evaluate the situation at hand rather than getting defensive about what they said. I think that this video is something that everyone should watch so they can react differently to situations with difficult people.
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Post by godwesso on Apr 1, 2014 3:47:04 GMT -6
I agree that changing a reaction to an attack by using an observation or by asking a question makes sense. I get to deal with a lot of confrontational situations at my job and I have learnt to never match the aggressive nature of the troublesome client or employee. This has been very helpful in diffusing a lot of confrontations at my job, the video just gave me a different strategy to go by when faced with such challenges at work.
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Post by nataliedodds on Apr 1, 2014 14:04:21 GMT -6
In general, people are just difficult. We are all difficult in our own ways. It's easy to let overly difficult people bring us down, but we don't need to allow them to do that. This video informs us of three steps to use in order to defuse difficult people. The 3 steps are as follows: Shift your attention to your own feelings and thoughts, respond with non-judgmental observation, and ask a thoughtful question. I
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Post by stephaniesmith on Apr 2, 2014 13:55:11 GMT -6
We all deal with difficult people. There is always something you can do to deal with difficult people. I think making people aware of what they are doing by suggesting to help is a great tactic. It makes you seem thoughtful and not concerned with yourself but others problems. If I see someone in need, I try really hard t strategically help them with their lives. It's what I do for a living.
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Post by wwerner on Apr 3, 2014 10:48:19 GMT -6
I would share this with others for sure. everyone has dealt with difficult co-workers. But you should always try your best and stay calm and maintain a level head. The techniques described here are very useful. And i can for sure use them in the work I do.
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Post by gkboone on Apr 4, 2014 10:29:39 GMT -6
I think this video gives some valuable information on how to diffuse difficult conversations. First, she says to shift attention to your own feelings or thoughts. This is a great idea rather than starting an argument and putting defenses up. Then, she says to respond with a nonjudgmental observation. Finally, ask a thoughtful question. If you have a conflict with someone, rather than putting blame on them with words, kill them with kindness and ask how you can help.
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Post by kati3 on Apr 7, 2014 11:54:59 GMT -6
I like the idea of going through a specific process to handle difficult people, but I dont think it would really happen in the heat of the moment. When I talk to difficult people at my job my first thought is to shut down. I would definitely try the process if i thought about it in the moment but I highly doubt it would happen.
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Post by jsherman on Apr 7, 2014 20:44:19 GMT -6
Conflict management is always helpful. Knowing how to resolve an issue the most professional and sincere way is always best. We will all eventually be faced with this task one day and we must know how to handle it and I believe she explained that point well. I will def share this video with my friends. She was a bit boring, but the message is one everyone needs to learn being in the business field or not.
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Post by susiekaz on Apr 8, 2014 9:09:23 GMT -6
It can be very hard to deal with difficult people at work or in our personal lives. I do agree with the speaker about the way we respond to difficult people will help the situation. At first I thought the steps the speaker said were common sense but as I thought about it, I really like them. They are simple and that's what makes them great. All you have to do is explain how you feel and then comment with a non-judgmental observation.
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Post by chelsearickett on Apr 9, 2014 17:45:55 GMT -6
I totally agree that difficult people are the least favorite part of my job. I always thought that I just had to get over it. The customer is always right or my difficult coworker has what's coming. In time, Chelsea. In time. But I liked the tips she gave. Instead of lashing out, look at it from their perspective. Instead of tattling if someone is off task, offer to help (because they obviously have no idea what they're doing). I feel like with some practice this technique may really come in hand, especially when public speaking.
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Post by jjohnson on Apr 11, 2014 6:48:48 GMT -6
This is a great video to watch. There are many types of people in this world, and difficult people are certainly one of the larger groups. These types of people are often oblivious to what they are doing, but still get ranked under this category. This video helps those that need to confront these types of people. Not everyone is aggressive or assertive in their ways of communication, so this video helps them with that problem. All in all, this was a great video. I would use this, or something similar, if I ever did a class on diversity, communication, or problem solving.
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Post by brittanycompton on Apr 14, 2014 20:03:27 GMT -6
This was a really good video. Difficult people will be the cause of things all the time. People are the hardest to deal with. I do agree that there is a certain way of approaching someone or reacting a different way that keeps them off guard. I think the lady gave a great example of not responding back with negative more hurtful things that cause more negative. The second way of saying something thoughtful is another really good idea I never really thought about doing that. I have to deal with people all the time I am going to start using these tactics to help me in the business that I am in.
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Post by brittanycompton on Apr 14, 2014 20:04:24 GMT -6
This was a really good video. Difficult people will be the cause of things all the time. People are the hardest to deal with. I do agree that there is a certain way of approaching someone or reacting a different way that keeps them off guard. I think the lady gave a great example of not responding back with negative more hurtful things that cause more negative. The second way of saying something thoughtful is another really good idea I never really thought about doing that. I have to deal with people all the time I am going to start using these tactics to help me in the business that I am in.
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Post by dnewson on Apr 20, 2014 14:51:56 GMT -6
This is a great video that provides good suggestions on how to handle difficult situations where your emotions can quickly take over. I will definitely use this tactics in the future. As was stated in the video, these actions can be used in both your personal and work life.
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Post by darnette on Apr 20, 2014 15:19:57 GMT -6
This was a very helpful video. I noticed that I do steps one and three when I encounter a difficult person. I don't let it bother me, instead I want that person to focus on the issue at hand. Like motivating a group of soldiers to complete a difficult task in a small time window. There will always be that older, more lazy soldier who hates working, that seems to always be a negative Nancy. Instead of feeding into his negativity, I tend to continue with my enthusiasm and confidence that my group would finish the task, quicker and more efficiently in half the time given. There is always someone difficult that wants everyone to feel as they do, however, there are ways to combat these people, just like the video stated.
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