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Post by jessweaver on Apr 20, 2014 16:22:25 GMT -6
I think that one of the most challenging things a manager can face is how to deal with certain personalities. It also depends on the situation and what personality you are dealing with when trying to defuse a person. I think this video offered great tips on how managers should handle certain situations. As humans, it is our natural instinct to attack back when we are attacked - combat aggression with more aggression. Managers should take a second to think about what the person is saying and how to deal with the situation in a way that will not cause the other person to continue to make remarks or be combative.
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Post by sdoescher on Apr 20, 2014 20:17:01 GMT -6
This was a very helpful video. Too often we focus on things we can’t control but this video offers three steps to take control of a bad situation and change the outcome. This empowers the individual and allows us to positively shift the dialogue. The three steps model is very practical and can work in many situations. We all at some point will face difficult people whether it’s our coworkers or clients. This model provides us with a tool to control these situations.
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Post by ashleysegalla on Apr 27, 2014 13:07:07 GMT -6
Diffusing difficult people is something that all managers should know how to do. This is a big challenge for all people. It is necessary to neutralize difficult people. First you should shift your attention to your feelings and thoughts. Next, respond with a nonjudgemental observation. This helps make the other person back off. Sometimes you can ask a thoughtful question. If someone is rude you should ask the question to make the other person aware of their actions. This is something that all businesspeople should learn so that they can avoid these situations without making themselves seem like a difficult person.
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Post by robertnicholson on Apr 27, 2014 13:49:47 GMT -6
Motivate or manipulate. That's seems to be what all of management is. Someone comes up to you complaining in an unpleasant manner. Identify their intelligence level and there agreeable level. Then punk their brain, make it yours. This is called manipulate. Motivate is assisting, giving them every key tool they need to become better. Which one sounds more constructive, you tell me.
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Post by arenee1370 on Apr 27, 2014 19:55:13 GMT -6
This was a great video to help me with dealing with difficult people. She gave three tips on how to handle them. The first was to share my feelings, the second was to respnd with a non judgemental observation, and lastly was to ask a thoughtful question. By changing the way I react to difficult people I truly believe this will change my relationship with them and how people view me.
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Post by Rosie on Apr 28, 2014 14:07:50 GMT -6
As a waitress, I have plenty of experience working with difficult people, most being customers. As the saying goes, "The customer is always right". Not true. The customer can be extremely wrong, rude, out of line and downright annoying, but if everyone who dealt with these people expressed this, many would be unemployed. Luckily for me, I very rarely loose my tempter. In order to deal with difficult people in the work place, I try my hardest to stay calm, remain polite no matter what, and come up with a solution which satisfies the customer and myself.
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Post by shantel on Apr 28, 2014 17:38:20 GMT -6
Definitely agree with what was said in the video. The process of neutralizing any situation in business is very critical. I think if more people used this process it could save relationships and company moral. It also can be used in personal relationships as well. I think the most important step of the process is identify your own actions before acting haste.
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Post by kourtneyb on Apr 29, 2014 14:26:37 GMT -6
This video turned out to be very insightful and really hit home with me. Dealing with difficult people in the workforce can be a daunting task. When I usually have to deal with a similar situation at work I have found that smiling at the individual helps diffuse the situation. When the other person is so upset it really helps that you remain calm mad politely ask what you can do to rectify the situation. If you try to fight fire with fire then your problems will grow exponentially. Some people actually become difficult just so that they can get a reaction out of you so it is best to always stay under control no matter how upset you may be internally. This video shows me how important it is for me to gather my thoughts before I react in a difficult situation.
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Post by asanchez on Apr 30, 2014 13:51:23 GMT -6
I think I have a great ability to deal with difficult people. I have worked in places where people can be very catty or opinionated, but I am always able to be positive and happy no matter how down they can be. I think this makes people around me happy as well and the workplace much more plesant. I definitely agree with this video.
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Post by jimmykotter on Apr 30, 2014 19:01:59 GMT -6
good video, this applies to so many people and its vital that we can master the art of dealing with others. one of the biggest part of business is the ability to deal with other people and to deal with them correctly. i liked a lot of her points including the fact that we always have control on where a situation will go and how we can approach dealing with them.
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Post by melanconcaitlin on May 1, 2014 10:10:24 GMT -6
Difficult people are just part of the environment of a business affiliated career. You have to learn how to deal with these people or they can ruin your mood and much more. Difficult people usually want a rise out of the person they are targeting, you have to counter-act this by not getting angry or frustrated with them. Learn to deal with them and your personal and professional life will be thankful for this new knowledge.
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Post by karenwag on May 2, 2014 17:19:11 GMT -6
I did not really find this video helpful. She basically just defines what is meant by being "professional", and mature. I feel as though being professional is always important when you are at work. It does not matter if your job is very casual and you work with friends, being professional is still how you should compose yourself for several reasons. The most important reason is that you may not be at you dream career right now, but always remaining professional will help you when you use your current job as a reference and a stepping stone. It is also good to practice being professional so that when you get to a job where it matters, it will be second nature for you. It will also make you look good and maybe even convince others to act this way.
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Post by asmith422 on May 3, 2014 9:08:55 GMT -6
I agree with this video. Next time I come across someone being difficult I will take a step back and think of the three helpful tips to changing the difficult person. I will shift my attention to the other persons feelings and thoughts, respond with a non judgmental observation, and ask them a thoughtful question. By showing the person you care and not yelling or showing anger towards them they will most likely back off.
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Post by joshuabrungart on May 4, 2014 12:32:30 GMT -6
I agree with what she said at the beginning about if you change your reaction to someones behavior you can change the situation. As a manager you will have to deal with many different people in many different situations. You need to have emotional intelligence to be able to look at your current situation and analyze it to be able to react properly to receive your desired outcome which will be beneficial to all people involved with often the organizations needs needing to be met first. Say you had to have a conversation with one of your employees where the topic was their under performance, you present your case but the employee feels they are being attacked and they start yelling and screaming at you because they are upset, they are under attack. Often when people feel attacked, they attack back. So instead of responding back by yelling at the employee to add fuel to the fire, you could diffuse the situation by bringing emotion into the conversation in a calm manner. By saying something like John I value you here at the company and I know you are not performing to your usual standards, your potential that I know you are capable of. I see you are very upset and I want you to know that I am not trying to attack you, I am coming from a place of concern. I have known you for sometime and I know this is not normal behavior, I know sometimes with so much on our plate from work and personal obligations and family we can become overwhelmed, how are you doing?, How are Susan and the kids.....etc. The employee may then realize, wow I'm yelling and screaming at my boss when he's telling me he cares and is just seeing if the root of the problems is personal because he is worried about me and wondering if everything is okay because I'm not performing to my usual standards and asking me if he can help in any way even if its just an ear. If you come from a place of concern, people can see that.
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Post by benallbright on May 5, 2014 13:30:56 GMT -6
Dealing with difficult people is frustrating. I will tell someone they are being difficult to their face and if that doesn't work I will work around their difficultness
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