|
Post by David Wyld on Nov 22, 2013 23:55:50 GMT -6
Students, Please view and comment on this link of the day - yes, for your education, but also for the points, of course! Watch the video below: TITLE - Defuse Difficult PeopleThen, post a comment in reply to this discussion thread. Again, what to post? Here are some ideas: + What did you take away from the video? + How does the video relate in some way to your past experience (work, as a consumer, family, school, etc.)? + How might you use these ideas in your own career? Good luck! David
|
|
|
Post by boris on Nov 27, 2013 14:12:18 GMT -6
This is a good video because it helps get your thoughts together when dealing with difficult people. The video suggest to change the reaction of the situation and focus on your own feelings, make non judgmental observations and reply with a thoughtful question. This is great advice because at work there will always be someone that will be difficult to deal with, and using this for future reference will help me manage the situation better.
|
|
|
Post by kformaggio on Dec 6, 2013 14:01:26 GMT -6
Defuse Difficult People
The process in this video is very helpful to use when encountering difficult people. I speak with prospective college students and their parents every day who, sometimes, are not very happy about the situations they find themselves in. For instance, when a student does not meet admission criteria, the student and/or the parent can sometimes become very upset and agitated. As an admissions counselor, I have to work to defuse these feelings within the student or parent and redirect them to a more positive outlook. When dealing with difficult people, I follow a similar process to the one in this video. I start by slowing my speech and lowering my tone as to not appear threatening or authoritative. I empathize with the student and/or parent by looking at the situation logically. Letting they person know you understand why they feel the way they do is important. It is also important to summarize the problem and offer positive and helpful solutions.
|
|
|
Post by rpajares41 on Dec 6, 2013 14:14:12 GMT -6
This video does show what a person can do to counteract other peoples' behavior toward you. However, I feel like it does take someone else to teach you this lesson. Schools and universities have classes for speeches and presentations, then the teacher/professor gives you criticism on it, we receive this information and move on. I would rather professors, especially in the college of business to indeed raise points but also then teach us how to inquire about their criticism without sounding too defensive about it. I want to be in politics and I know this is all I will hear, but I would like to have the knowledge of this system before I get there and have to figure it out on my own. I feel like if someone says something about a presentation I did, I would probably not do what the person in the video did, I would come back with a less then thoughtful response, making me look bad. I want for this idea to be taught so it can prepare students for what awaits, the whole point of schooling.
|
|
|
Post by kristin on Dec 8, 2013 0:03:10 GMT -6
I liked this video. Everyday we deal with difficult people. It just happens because everyone is so busy and not everyone realizes what they are doing is wrong. This video gives three steps to use in order to deal with difficult people: Shift your attention to your own feelings and thoughts, respond with non-judgmental observation, and ask a thoughtful question. I think all three steps are very helpful in diffusing difficult situations.
|
|
|
Post by bgoree13 on Dec 8, 2013 20:23:40 GMT -6
Defuse Difficult People
However, I feel like it does take someone else to teach you this lesson. Schools and universities have classes for speeches and presentations, then the teacher/professor gives you criticism on it, we receive this information and move on. I would rather professors, especially in the college of business to indeed raise points but also then teach us how to inquire about their criticism without sounding too defensive about it. I want to be in politics and I know this is all I will hear, but I would like to have the knowledge of this system before I get there and have to figure it out on my own.
|
|
|
Post by phenry on Dec 9, 2013 14:45:01 GMT -6
TITLE - Defuse Difficult People
After watching this video and thinking about it, I actually agree with some of the techniques the speaker mentioned in this video on how to defuse difficult people. I have used some of these techniques and they have worked for me, but I don't think these techniques are for everyone. In order to use these techniques, you have to be very observant and aware of other peoples attitudes. You also need to be patient rather than a hot head. I think the best technique mentioned in the video was responding with a thoughtful question.
|
|
|
Post by jayjenkins on Dec 9, 2013 17:38:33 GMT -6
Often times the most difficult things to deal with in the work place is other peoples behavior. If you are able to change your reaction to their behavior, you may be able to fix their behavior. I personally have a difficult time working with people that frustrate me, and don't always know how to handle the situation in the right way. Most of the time i have no reaction to their negative behavior, how ever i now know that i need to change my reaction to make them change the way they are acting.
|
|
|
Post by ebonisw on Dec 9, 2013 19:50:05 GMT -6
I happen to have an extremely high tolerance for difficult people as far as my experiences have gone. I guess I have the natural ability to utilize these skills presented in this video. If more people understand how important it is to not be on defense sometimes and maybe take fault when necessary, more transactions will go by smoothly. Patience is key when it comes to these situations and sometimes it helps to put yourself in their shoes to get a better perspective on how to address the issue.
|
|
|
Post by abramt110 on Dec 9, 2013 19:58:19 GMT -6
Schools and universities have classes for speeches and presentations, then the teacher or professor gives you criticism on it, we receive this information and move on. I would rather professors, especially in the college of business to indeed raise points but also then teach us how to inquire about their criticism without sounding too defensive about it. I think the best technique mentioned in the video was responding with a thoughtful question.
|
|
|
Post by sunnigrabert on Dec 9, 2013 20:36:47 GMT -6
Defuse Difficult People I wish I could learn more about this subject. Specifically how you can deal with similar situations with customers instead of colleagues. I will try to keep the information learned in this video in my thoughts when dealing with especially difficult people in the work place, because allowing difficult people to ruin your workplace can lead to terrible and uncharacteristic reactions from you, turning you into the difficult person.
|
|
|
Post by alyssatudor on Dec 9, 2013 21:48:27 GMT -6
I really liked this video because it gave you ways to deal with difficult people in the work place. She suggest in the video to change your reaction to difficult people by focusing on your own thoughts and feelings first and then making a non-judgmental observation of the difficult person in the room and the finally asking a thoughtful question. This was some great advice because it will always be useful. There is always that one person who is more difficult that the others and knowing how to handle them can make your business life as well as presentations and other things much easier to deal with!
|
|
|
Post by bcedotal on Dec 10, 2013 12:20:18 GMT -6
Finding a way to successfully interact with difficult people is crucial for employees, especially in the service industry. Losing your temper or being rude can ruin a business relationship and must be avoided. Calming down and addressing the problem instead of taking offense can help defuse any situation that could otherwise turn catastrophic.
|
|
|
Post by pellirf22 on Feb 17, 2014 17:18:52 GMT -6
TITLE- Defuse Difficult People
I really like this video. I have a hard time dealing with difficult people like the video described. These situations usually result in me responding in a way that is far less graceful. The problem with that is, it usually causes the other person to over look their behavior and only see mine. I like the example Nina gives, and will attempt to try her technique.
|
|
|
Post by rjmonico on Feb 18, 2014 19:25:51 GMT -6
I would definitely share this link with friends and colleagues. Thank you Dr. Wyld! I think that in this video being able to react especially when it comes to a speech and turn it into something counter pro-active is the key to giving the situation a positive twist. I think everyone has their bad days and presentations. It is knowing how to improve that flaw in order to become a better presenter and getting a better understanding of product knowledge if you are in transactional sales. Being able to overcome emotional intelligence is very important in today's business world.
|
|