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Post by Shondrea Lovette on May 6, 2014 23:49:22 GMT -6
I like how the video says it is important to focus on the needs of the client. The client is the boss and signs the paychecks and so in order for a business to keep clients and to reach new clients it is important to put detail and attention on the needs of the client. A business that focus on the need of there can be very successful because the client is the reason why the business exist in the first place.
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Post by kristendodd1 on May 7, 2014 19:41:05 GMT -6
Listening to customers is key. You should always take into consideration when creating your product. You should look at your product or service through the customers eyes and be able to make your product better.
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Post by halearnold on May 8, 2014 6:52:36 GMT -6
The biggest take away from this video is the way she pointed out that it's easier to keep a customer than get a new one. Customer service is so very important especially in the online retail industry. I also like how she pointed out that they look at things through their customers eyes and that they are fortunate as to how vocal their customer base is and that actually helps them keep their customers satisfied. It's also appreciated as to the acknowledgement as to how personal the product is and how important it is to so many. It's not just business for them it is someone's life.
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Post by briandavis1 on May 8, 2014 12:24:08 GMT -6
In business you have to listen to your customers. without customers you will soon be shutting doors for good. ustomers are the life blood of a company and deserve to be heard and understood.
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Post by paigecrawford on May 8, 2014 15:40:26 GMT -6
If you want to your customers to be happy, why not ask them what will make them happy? I think this is a very good thing to do. Many times if companies would listen to their customers they would have a much better company and product. It takes investing in customer service, but in my opinion its worth it.
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Post by bleblanc on May 9, 2014 7:24:52 GMT -6
Customer service is important in any industry. I agree that it is definitely easier to keep an existing customer than it is to get a new one. Many larger companies lose sight of customer service, and rely on their size to see them through. What is one customer to them when they have millions across the globe? In a niche market, customer service is crucial. When you are marketing to a small number of people, every customer counts. It is very irritating to go into a chain restaurant or a large grocery store and get horrible service. I would rather go to a mom and pop shop where I know I will be treated right.
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Post by jodiemalley on May 11, 2014 9:29:29 GMT -6
Customer service is probably the most important aspect when running a successful business. Customers value customer service. They like to feel that the company is there to satisfy their needs/wants. Keeping customer's satisfied keeps them returning.
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Post by jprend on May 11, 2014 21:16:34 GMT -6
It is very important too look at the view of your product from a customers point of view. It is harder to gain a customer than to keep one. This is why customer service is key in a long lasting company. She hits on online shopping, she has a great technical team to take in feedback and improve the site. This is a very important factor in a business and I feel that this should be more relevant in every company.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on May 12, 2014 15:18:07 GMT -6
Considering the client's perspective is the best way to manage a company. Looking from and feeling the customer's side of things is the best way to understand what your customer wants and needs. Listening is the hardest thing for most business owners and workers to do.
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Post by Spencer Ragas on May 12, 2014 15:24:47 GMT -6
If a company does not focus on their customer base then they will not do very well. People play a huge part on businesses everywhere in the world. The more and more a company listens to what people like and dislike it will give a competitive advantage in the market. If they ignore what they say then people will be less likely to come back or tell other people about the product they bought. If the customer says something they are right even if they are wrong. Pleasing customers allows for more customers to come in and be pleased as well.
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tessia
Junior Member
Posts: 37
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Post by tessia on May 12, 2014 16:23:51 GMT -6
Customer service is a very important aspect of business and it is wise of this company to take that so seriously. Online sales require an innovative approach to both reaching and interacting with customers and this company has succeeded. Their website looks great and their products are impressive.
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Post by shennellw on May 13, 2014 9:47:23 GMT -6
This video hits on a lot of key aspects about customer relations. Companies need to listen to what their consumers are saying and do something about it. Like the video said (and also all my college of business professors) its way easier to keep a current customer than to try to gain another. Companies say they understand this but their actions rarely prove it. Great video!
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Post by brandonnajolia on May 13, 2014 13:00:19 GMT -6
I think focusing on the customer is a major aspect of running a successful business. For a business, your customers are what keeps you running and if you aren't keeping the customers opinions or point of views in mind you very well may lose your customers. Customer service is so vital and I really think that good customer service makes the customer come back.
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Post by patiencedaigle on May 13, 2014 14:32:15 GMT -6
Customers are obviously the most important resource to a business, especially in this industry. I think having a sensitive and caring attitude toward customers in any industry will result in them returning. Bottom line, people like to feel like they matter and their opinions are cared about.
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Post by jgilhaus on May 13, 2014 14:52:20 GMT -6
Clients are everything to a business, obviously. Niche markets can be very tricky to navigate successfully. It is very important for businesses to stay connected to what customers want and what they say. Especially in a market such as this, customer feedback is everything. In today's market, it is very true that keeping customers is less expensive than bringing in new ones. When a customer has a good experience they may tell one or two people, but if a customer has a negative experience, they will most likely tell anyone who will listen to them!
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