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Post by sdoescher on Apr 20, 2014 20:06:35 GMT -6
I took away that it is important to go out of your way to consider the client’s perspective. By offering an abundance of images to aid in presale selection and video to ensure post sale satisfaction they are much more customers focused than many other online retailers. I can understand why people would pay more for one of their products than a competitors because of the full service they receive. It gives buyers peace of mind that is tough to find when shopping online.
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Post by ashleysegalla on Apr 27, 2014 13:03:06 GMT -6
It is a good idea to look at the product from the client's perspective. Customer service is a good way to keep customers around because it is easier to keep customers than make new ones. Listening is a key point in keeping customers. I will be able to use this in the future by listening to customers and giving them what they want instead of trying to make new customers.
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Post by robertnicholson on Apr 27, 2014 13:45:34 GMT -6
This lady could probably get in an argument with the guy from video 51. She talks about keeping existing customers as you expand, he talks about loosing some as you expand. I will always keep with the philosophy that maintaining the small functions of an organization even during growth is key. As big as it gets something can always be broken back down too those small task.
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Post by arenee1370 on Apr 27, 2014 19:39:40 GMT -6
She said it is easier to keep a customer than it is to get a new customer. As a customer and consumer of many items and products I value customer service a lot. I was just dining at Pappadeuax Seafood Kitchen yesterday and was very impressed at their service. This was only my second time eating there but on both occasions i was thrilled by their service. This definitely makes me want to travel to experience not only their food but service.
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Post by Rosie on Apr 28, 2014 14:04:03 GMT -6
All businesses must look through the eyes of their customers when developing, selling, and operating, especially for companies such as Wigs.com. Their products are purchased solely on the premises of if the customer likes it or not. Although they are an online company, and most transactions do not include face to face interaction, they have plenty of opportunities to stay in touch with their customers, use different advertising techniques and sales promotion, and practice great online customer service.
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Post by shantel on Apr 28, 2014 17:30:22 GMT -6
The message of the video was straightforward, have good customer service. Customer service is very critical to any and every business. Some still believe that some businesses doesn't require good customer service. Every business has a customer. Every transaction is made with a customer. There are different ways to apply good customer services. The business must identify direct problems that customer have and correct them if they want their company to stay relevant.
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Post by kourtneyb on Apr 29, 2014 13:33:52 GMT -6
Customer service is a top priority when trying to run a successful business venture. The customers are the individuals who will determine how profitable your business will become. After watching the video I agree with the customer service perspective of wigs.com. You have to understand what your customers want and need out of your product. You have to have the ability to connect with the customer and to keep their attention at all times. Like the representative for wigs said, it is easier to keep a customer then to gain one. The first impression with a customer will determine if they will continue to invest into your product, therefore it is in your best interest to provide the best service possible at all times!
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Post by asanchez on Apr 30, 2014 13:48:39 GMT -6
I like that she said "it's easier and cheaper to keep your clients than to get new ones". I think this is probably one of the biggest things businesses do not understand. She talks about how her company goes about adressing customers and their needs and not just slapping a catalog up on the computer and leaving it alone.
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Post by jimmykotter on Apr 30, 2014 18:55:50 GMT -6
this video was pretty cool. I think its huge to provide great customer service. one of the best things a company can do is to hear the voice of the consumer and make sure they're taken care of. she brings up a point that its much easier to keep a customer than to gain an entirely new one. best way to keep a business moving forward is customer satisfaction.
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Post by melanconcaitlin on May 1, 2014 10:06:42 GMT -6
"It is easier to keep a customer, than attract new ones", this quote is spot on. You have to keep customers coming back because they are the heart beat of your business. If you take care of your current customers, they will recommend you to others and keep coming back. You can't push away your current customers for new ones, because then you will earn a bad reputation.
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Post by karenwag on May 2, 2014 17:10:22 GMT -6
"It is easier to keep a customer than to earn a whole new one." I love this quote. I think that the reason why successful businesses are successful in the first place is because the leaders of that company understand this. Customers are the reason why your company exist so why not treat them like they are the ones handing you your check, because they are. I know from past experience that when I am looking for customer service, if I am not treated right I will leave immediately. I do not wait long either. On the other hand, when I have superb customer service, I gain confidence that this company will be there for me when I need them.
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Post by asmith422 on May 3, 2014 8:27:28 GMT -6
Since the basis of any business are the customers I completely agree that it's important that you center your business around what your customers want. Listening and receiving feedback is the only way to improve your business and to really know what your customers think.
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Post by joshuabrungart on May 4, 2014 12:04:49 GMT -6
I think that what she said at the beginning about how it is much easier to keep a customer than to gain a new one is true. Companies spend millions a year on advertising to attract new customers. If you get them in the door to your business you've achieved what you intended through your marketing and they're interested in what you were selling. Once they're in the door all you have to do is hold up your end of the bargain and give them the product or features or quality, you showed them that got them in the door and now they're your customer. If you give them what you said you were going to, and you have a quality product, you have nothing to worry about, except competition of course. But if they walk out feeling they were mislead then you'll never see them again. Once you've made a customer just listen to what they're saying and wanting and keep them happy and you'll keep them coming back for more.
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Post by benallbright on May 5, 2014 13:22:39 GMT -6
It is common sense to create a strong customer relationship. When I teach people wakeboarding, 90 percent of my customers call me and come back for more. I always work around their schedule and they really like that which keeps them coming back.
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Post by xingboma on May 6, 2014 21:07:07 GMT -6
Customer is the reason of a business to exist, maximizing customers’ satisfaction and meeting customers’ needs become the top priority of any business. It is a lot easier and cost effective to maintain the customer relationship we already have than to gain a new customer. A business should train their employees to always remember how they want to be treated and served as a customer.
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