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Post by lmoore on Mar 9, 2014 17:22:06 GMT -6
Apologizing and owning up to your mistakes allows others to respect and trust you more. It can be difficult for people when they feel they have not done anything wrong or don’t agree. It is important to know how to apologize in order to have effective communication and strategic strength.
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Post by nataliedodds on Mar 10, 2014 11:01:41 GMT -6
I really liked this video. I have a very guilty conscious and try to always apologize when I say or do something that was wrong or hurtful. It really makes a difference to people when they know you are willing to admit you are wrong, and for them to know that you honestly feel remorseful about it means even more.
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Post by mwinner123 on Mar 10, 2014 20:54:45 GMT -6
Well, I personally think it depends on what you are being forced to apologize about. I think there are moments when you are completely wrong, and these moments will always require an apology in order for the fences to possibly be mended. However, there are other moments, especially in leadership, when a decision must be made that will both positively affect someone and negatively affect another group, but the decision is necessary. This does not necessarily require a "I am sorry I wronged you" apology, because it is a strategic decision for the improvement of the company. If you continually make improving decisions but continually apologize, it almost will seem as though you are unsure of your decisions, and your leadership may be viewed as weak or insecure. So, I do believe it is necessary to accept your mistakes, own up to them, apologize, and move on. But always make sure why you are apologizing and be aware of the situation. Apology can promote vulnerability, which is good in a leader, but it can also promote a sense of weakness, making you be viewed as someone who can be walked on. So, be aware, and be smart with it.
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Post by ken9390 on Mar 11, 2014 13:23:18 GMT -6
Tom Peters brings up another subject that is very applicable in this video. Apologizing is an immensely hard thing to do for me (this coming from a guy). I completely agree that the art of apologizing is a great tool to have in your executive arsenal because you are never going to be always right. Apologies can show great charisma and humility while setting an example that everyone in your organization can follow.
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Post by jessicaratelle on Mar 11, 2014 15:32:29 GMT -6
I like the emphasis that he shows on the power of apologizing. In business, so many people are quick to point their fingers at others. If someone could just accept the fact that they did something wrong, and apologize for it, things would be much easier. I think it would be interesting but tough to read a 300 page book on apologizing. I do disagree with having an entire course on apologizing in business schools. I think that is a bit absurd. A business ethics course would be great and maybe spend an extensive amount of time on apologizing, but an entire course seems to be a bit much.
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Post by brettstirling on Mar 13, 2014 20:04:21 GMT -6
I like this video a lot! I think in the business world egos are everything and weakness could be the end of you. In contrast to that, I think a lot of respect is inherently given to people who can swallow their pride and respectfully apologize when they know they are in the wrong. I think he's absolutely right in calling an apology a strategic strength, because it can turn bad to good and earn massive respect on every side. Good video for bringing up the point, poor on addressing the point other than suggesting books and expressing gripes. I probably wouldn't share this.
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Post by racheleperes on Mar 14, 2014 12:12:12 GMT -6
I found this video to be very true. Apologizing is very effective in not only the business world, but in our everyday lives. While apologizing may be the hardest thing in the world to do at times, but it is more effective than anything. Apologizing provides for an effective communication tool.
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Post by jsherman on Mar 15, 2014 16:06:18 GMT -6
Apologizing is always good. It always sets the tone of being sincere and make people feel as if you care. The amount of time it takes you to apologize also plays a part as well. Sometimes the longer it takes, the less the apology means to that person sometimes. Acknowledging your faults means a lot to people because it shows them you aren't big enough to understand that you make mistakes. Great video. I'm going to share.
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Post by chelsearickett on Mar 17, 2014 17:37:46 GMT -6
Ughhh we have too many videos with this guy. I can't even stand his voice anymore. I feel like he's talking to me like I'm an idiot. I do agree that apologizing is very difficult but very important. It can establish a relationship with a customer and show that you care and are worth their business. There's nothing someone wants to hear more than they were right and you were wrong, and it sucks sometimes to have to admit to being wrong, even if you weren't, but that's how businesses still exist. A business may make a faulty product and a customer may be injured or even killed because of that product, and they will have to go to court or a press conference and publicly apologize for making an error, otherwise they will never sell another product again. Who wants to buy something from someone who doesn't care about you? People are selfish, and we must cater to them.
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Post by Jessica Aucoin on Mar 18, 2014 14:00:50 GMT -6
Apologizing is important in our personal relationships but many people don’t remember that apologizing is just as important in the business world. For many, myself included, it is hard to admit that we are wrong and apologizing is openly admitting to someone else that we were wrong. I feel like using apologies in the workplace can be a great asset because it can help build stronger relationships between employees. It can be difficult to do but through practice, apologizing can be made easy.
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Post by brittanycompton on Mar 18, 2014 15:42:53 GMT -6
Apology to me is one of the most important things. The speaker really relays how he feels about this and he really is right especially when it comes to doing business or having a business. I have always felt that it takes a stronger person to apologize for something that has done wrong. Even if in business something goes bad and you have to apologize maybe they will look at your different because of the apology that you gave. I think alot of it has to do with pride and the fact that people don't want to admit that they were wrong especially if they are in a high management position or there ego is high. I worked for someone who constantly blame people for doing something when at the end it wasn't there fault. People would quit because of the respect they never received from this employer. This doesn't look good not only for the employer but the brand that you stand for.
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Post by csimo123 on Mar 18, 2014 20:16:45 GMT -6
Every word of this video is true! I love to realize I did wrong I missed up and be apologetic. This I feel is how you learn from your mistakes and grow into a better person.
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Post by meganlynch on Mar 19, 2014 17:29:33 GMT -6
I am very glad there was a video on apologizing in the business world. Usually pride is at the root of why someone will not apologize. Admitting you are wrong is extremely hard for some people. Apologizing, and meaning it, is a great strength for a company. For example, I work in the food industry and sometimes because of new staff or misunderstandings, orders get messed up. The first thing I do when a customer says something is apologize. It is important to say that you are sorry, and that this is not what the company strives for. Customers are a lot more forgiving when they feel like someone cares that they are not happy. By being able to own up to your mistakes, you are able to move forward and continue to do business.
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Post by arenee1370 on Mar 20, 2014 9:49:10 GMT -6
This is great! I truly believe this is one of the most important aspects of being able to interact with people. Even more important is being able to apologize the affectively. Some people go through life not understanding how to genuinely apologize and that is the defining factor in how their relationships turnout. I am not ashamed of apologizing and if I truly believe I am wrong I am very quick to do just that.
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Post by patrickschwaner on Mar 20, 2014 10:23:07 GMT -6
I agree that the ability and willingness to apologize can be a tremendous strategic strength. Whether in business or in our personal lives, we should never be too proud or too stubborn to apologize for something. And from my own personal experience, a simple apology can go a long way in mending a damaged personal or business relationship.
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