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Post by David Wyld on Nov 22, 2013 23:31:03 GMT -6
Students, Please view and comment on this link of the day - yes, for your education, but also for the points, of course! Watch the video below: TITLE - Sean Maloney: In Difficult Times Then, post a comment in reply to this discussion thread. Again, what to post? Here are some ideas: + What did you take away from the video? + How does the video relate in some way to your past experience (work, as a consumer, family, school, etc.)? + How might you use these ideas in your own career? Good luck! David
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Post by jessicareid on Dec 1, 2013 21:09:42 GMT -6
It's definitely important to be clear when delivering bad news. Some people get so caught up in trying to seem like a nice guy that the message becomes clouded. Of course, the scenario planning is a great exercise that kind of ensures you have an answer for all the expected questions. A difficult situation usually only gets worse if both people aren't on the same page, and the news-deliverer has an obligation to be prepared, clear, forthright, and honest.
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Post by kformaggio on Dec 3, 2013 21:25:32 GMT -6
TITLE - Sean Maloney: In Difficult Times
A agree with Mr. Maloney. When delivering bad news, especially news of a layoff or termination, it is important to be honest and understanding. One should take into consideration at what time and in what manner the news is delivered as well as anticipate any and all feedback (both negative and positive). Being able to answer questions and offer guidance is also important when preparing for this type of managerial activity.
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Post by phenry on Dec 8, 2013 11:44:27 GMT -6
Sean Maloney: In Difficult Times
After watching this video, I do not think Sean Maloney could have said it much better. I don't think delivering bad news to anyone will ever be easy, but it is an action that must be done during certain times and cannot be avoided. It is important to carefully think about what you will say and try to be as straightforward as possible. I've never been in a situation where I had to fire someone, but I have had to break up with someone before (kind of like firing someone I guess..). It is hard and it does make you feel bad, but if it is what is best for the company (or for yourself) and that is the only solution, it must be done.
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Post by bgoree13 on Dec 8, 2013 20:02:27 GMT -6
Sean Maloney: In Difficult Times
The video was okay. It's hard to deliver bad news, but someone has to do it. Make sure when delivering the message, it is not delivered maliciously and it is done with a strong sense of decorum.
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Post by alyssatudor on Dec 9, 2013 9:20:06 GMT -6
Mr. Maloney was very on point with his advice. You want to make sure you prepare well when delivering bad news because you want to be able to answer all the questions that are thrown your way. Also you want to be blunt and to the point as to not drag out the difficult/bad news making it worse or harder on the employee, customer, etc. than it already is. I have personally never had to be in a position where I had to deliver bad news to someone in the workplace but I do image that this technique will come in handy some day in my business future.
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Post by sunnigrabert on Dec 9, 2013 19:33:05 GMT -6
Sean Maloney: In Difficult Times I can see how it is very difficult to be blunt when delivering bad news, but it is also necessary. There is no room for confusion over what you are trying to say. There was a situation recently in my workplace where a woman was demoted, but the bosses weren't clear on that. So she continued to act as office manager. Everyone else knew she had been demoted except her. There was a lot of animosity and eventually there was a break and feelings got hurt. Bluntness is definitely key.
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Post by abramt110 on Dec 9, 2013 22:47:09 GMT -6
This is kind of a sad video is sad but necessary. It's hard to deliver bad news, but someone has to do it. Make sure when delivering the message, it is not delivered malicious intent and it is done proper etiquette
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Post by cory on Dec 10, 2013 15:30:28 GMT -6
Sean Maloney: In Difficult Times
As a manager, you have to be comfortable delivering bad news. If you have to fire somebody, you have to do it with confidence and not try to ease the pain for them. You cannot let your emotions get in the way of running your business effectively. You are in the business to make money, not to coddle your employees and try not to hurt their feelings.
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Post by tscott88 on Dec 11, 2013 0:30:03 GMT -6
How to handle difficult situations. If there is a difficult situation that you have to deal with just be direct don't be around the bush. It is much easier to be direct about the situation and show some type of sympathy. Difficult situations occur learn from your mistakes and always see the other persons point of view.
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Post by pellirf22 on Feb 6, 2014 7:35:43 GMT -6
TITLE- Sean Maloney: In Difficult Times
I totally agree with Sean and enjoy hearing that someone in a high level position pays such close attention to tough situations such as these. I have only had to fire one person and have also only delivered bad news of this caliber a few times, none of which worked out well. I was not sufficiently prepared nor did I use a blunt approach. They ultimately turned out to be far more difficult and drawn out than they should have been. This is a good clip for all managers to watch and remember through out their career.
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Post by rjmonico on Feb 12, 2014 20:54:59 GMT -6
I would definitely share this link with friends and colleagues. Thank you Professor. I can relate with this video because I worked for a company in the past that did go out of business. It was horrible to know that a family owned business was shutting the doors in such a great neighborhood. As a business owner I feel you have to give your employees enough time and respect to find other jobs. Give the employees a severance package in order to assess the situation and look into the future. In my situation we were blindsided and it left a lot of the employees with a bad taste in out mouths.
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Post by allisonschex on Mar 7, 2014 18:27:07 GMT -6
I liked how this video got straight to the point. No matter what kind of bad news you are having to give, it is important to think about what your going to say before you actually say it and be straightforward in the nicest way possible. It's never easy to give bad news but preparing makes it easier and makes the process go a lot smoother.
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Post by bmcgarry13 on Mar 8, 2014 18:54:16 GMT -6
As a manager, delivering difficult news is particularly tough. For this reason, managers must be able to wear different "hats"; when firing someone it is important to wear the right hat. First, you should make what is happening very clear to them. They need to know exactly why they are being fired. The more confidence displayed within your reasoning and logic, the more confidence the fired employee will have in the company’s decision. No one wants to be fired over questionable or shoddy reasoning. It is not your job to console people, but rather the designed relief plans job. This is the hard truth and needs to be realized. It’s hard because workers are sometimes your friends outside of work! Unfortunately, when you are working for a company, on company time, you are representing the company first and yourself second. There is always the opportunity to help friends outside of work though.
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Post by codylejeune on Mar 8, 2014 22:56:57 GMT -6
Delivering diffcult news to someone ina business setting is very hard. When I was a manager I had to put someone on call for the rest of the day after they had only been on the clock for two hours. That person got really angry with me because she said this job was pointless and she quit on the spot. I did all I could to calm her down and talk to her about how the labor percentage was too high from the amount of sales that day, but she just walked out. I could do nothing more.
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