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Post by allisonschex on Feb 6, 2014 9:02:21 GMT -6
What Howard Shultz, the cofounder of Starbucks is doing by visiting 25 shops per week is a great method to keep his business on track and successful. Managing a business isn’t just being behind the scenes, having a personal relationship with the people who work for you makes a huge difference. My dad is a entrepreneur and he makes sure he goes to each one his businesses to make sure everything is running smoothly and have a relationship with each employee. With a personal relationship, it makes both the employee and employer work harder to make the business the best it can be.
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Post by kati3 on Feb 6, 2014 13:53:27 GMT -6
I like the idea of managing by moving around. Of course its unrealistic for a manager to visit every single level of production everyday, but it is essential for a manager to make their presence known and to see first hand what is going on. It gives the manager an opportunity to interact with the lower levels of labor to hear from the people making the product how they think it could be made better or faster. I know at my job I see division heads on every floor every day doing different things and conversing with people in other departments. They even stop to visit with me, the lowly student worker.
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Post by brittanycompton on Feb 6, 2014 22:25:22 GMT -6
This video was very interesting because I could relate to it very well. I'm certainly not the owner of 1000's of Starbucks but I do manage a salon. In order to do a great job you must be able to know what is going on in business in order for it to succeed. i feel like everyone should work from the bottom and work their way up. Understanding what it takes in each part of the business is important. If you don't know about how the bottom man job and how essential it is to the top of the pyramid you won't have any idea on how things should be ran. At my job I do everything. From janitorial duties to managing employees. You must know it all!
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Post by jprend on Feb 9, 2014 18:04:23 GMT -6
What i took away from this video is that being a manager is more than just sitting at a desk and managing individuals. You must put in the effort to check around the company and interact with employees to find out what is going on in the workplace. In past situations i have been fortunate to have managers who not only walk around the workplace but actually work with us and this makes the employees work harder and gives you motivation. If i was ever to become a manager i think this video was very helpful and i would use what i learned from this to be a better manager.
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Post by asmith422 on Feb 9, 2014 21:59:53 GMT -6
I enjoyed watching this video. I thought that it was interesting that the speaker talked about how busy CEO's can get but that it's still important to interact with others in the company. It was also interesting to hear that the founder of Starbucks takes the time to visit at least 25 locations a week. I think regardless of how large a company gets it's important to remember who makes a company successful and that is it's employees and customers.
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Post by robertnicholson on Feb 13, 2014 14:06:26 GMT -6
Management is going to be the same thing anywhere you go. As a manager your job inst to make the products or provide the services of a business. It is to manage the people. its figuring out how to get the most, for the longest time out of each employee that is under you. if there not doing there job properly then your not doing yours.
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Post by jimmykotter on Feb 15, 2014 14:04:09 GMT -6
thought it was a great video! it was short and sweet but i found it to be very insightful one issue with management this conundrum of managers losing touch with reality on the day to day of the company. from my personal experience i have seen managers make huge decisions that just wont work in the real world on a fundamental level and that is because usually they are not the ones that are carrying out the tasks. it is vital for a manager to be on top of the actual work being done because then he can make a much more informed decision when the time comes. when i find myself in a management position i will make sure to always visit the location where the fundamental work is being completed.
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Post by sdoescher on Feb 16, 2014 9:45:51 GMT -6
This video was interesting in that it gave insight into why Starbucks is so successful. While there are many coffee chains none have been as successful as Schultz's Starbucks. His hands on approach to quality management gives him a proactive stance which has served Starbucks well. I see it's important for any manager to pay attention to the little things rather than just the big things. I also believe that by stopping by various stores it helps boost morale. Employees will surely tell of the time they served coffee to the CEO and will undoubtedly have a more favorable view of him.
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Post by danielhutton on Feb 25, 2014 16:56:30 GMT -6
I thought the story he told of the guy from starbucks was really interesting. The fact that he makes a point to go and visit so many starbucks a week with his undoubtedly busy schedule is incredible and it and shows his dedication to his products and customers. That is something most managers could learn from.
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Post by karenwag on Mar 6, 2014 19:59:30 GMT -6
Management is not an easy job. It is not just sitting in an office all day, although that is a lot of the job. Good managers oversee the operations for themselves. That is the only way to ensure maximum success for the business. Wandering around is one of the most important jobs as a manager. This allows them to see not only that the business operations are being carried out properly, but it also shows the manager how the employees are doing. Making sure your employees are happy will make them want to work harder. I had a job where the boss never came around. She was barely ever even at the business at all. If I needed to talk to her, she was never there. She would tell me and the other employees what we were doing wrong, but she had no evidence. She made unrealistic job demands. She basically had no clue about the daily operations of the business. This lead to unhappy employees and a downfall in her business. Bottom line, poor management equals poor business.
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tessia
Junior Member
Posts: 37
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Post by tessia on Apr 30, 2014 11:41:16 GMT -6
I agree that the majority of managers intend to be more involved with their employees and customers. I am aware that many managers have a tremendous workload and many are constantly prioritizing their to do list because they do not have enough time to get everything accomplished. As necessary as it may be to stay behind a computer all day, lack of involvement from the manager builds resentment in employees and decreases the level of productivity. As for customer relations, I believe there are certain situations involving customer complaints that should only be addressed my a manager. Frequently, this duty is passed off to lower level employees who are not always competent enough to handle the situation. This illustrates a lack of respect to the customers and builds more resentment in the employees, which could be very detrimental to the business.
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Post by kristendodd1 on May 2, 2014 14:09:15 GMT -6
I think the video and the idea behind it is very good and important to take from. Every manager should take this idea and use it in their business. You can sit behind a desk all day and do your job but I feel like you benefit more by getting out of your desk and going to associate with your stores or business. If the CEO of starbuck's can visit numerous stores every week then you should be able to also. Although, I feel that that is not something on managers top priorities but should be.
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Post by brandonnajolia on May 7, 2014 12:14:43 GMT -6
I think a management roll is a difficult one to fill because it comes with a great amount of responsibility in and out the office. I agree with Tom Peters about how important it is a manager to have hands on experience or to “wander around.” It’s important for a manager to have personal interactions with the customers so the customers feel comfortable and have a relationship with the manager. If I were to hold a managerial position, I would definitely make sure to visit the stores and talk to the customers.
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Post by jgilhaus on May 13, 2014 11:05:13 GMT -6
There are many different aspects to the role of management. Everyone has had a manager that seemed out of touch with clients or coworkers, but there are also managers that are too worried about their reputation and what their coworkers think of them. There is a juggling act that has to be done to be a successful manager. Not everyone is cut out to hold that much responsibility. Managers must be able to interact with workers and customers efficiently and effectively.
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