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Post by patrickschwaner on Jan 22, 2014 22:24:15 GMT -6
I would have to agree on the importance of upper management being present as often as possible during operations. It is important from the manager's point of view, as a hands-on approach can give them a much better feel for what's actually going on instead of just looking at a bunch of numbers on a sheets of paper every day. The presence of upper management also shows employees that management is actually interested in what is going on, as opposed to being an intangible figurehead ruling over a bunch of faceless employees.
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Post by brettstirling on Jan 23, 2014 12:05:33 GMT -6
This is very important to effective management in any environment. In almost every managerial position people will be facing challenges on a daily basis, and as the video describes, this what those managers get paid to deal with. However, we all know the job extends beyond the office. I have strong belief that breaking down barriers in an organization helps to improve communication and allows the flow of innovation. Managing a no-name employee is different than managing "Joe the hard working lathe operator" and building those relationships builds a stronger workforce. Staying in touch with the roots and the driving force of your organization helps the employees realize managers aren't a separate class of pencil-pushers and care enough to make a regular presence and acknowledge their work. In previous jobs I have noticed the lack of this practice and it's something I plan to apply in my own work life.
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Post by patiencedaigle on Jan 23, 2014 19:00:31 GMT -6
I totally agree with this video. Managers should be involved with the people that keep their business operating. I feel that most managers stop giving their all once they've finally achieved a leadership role, and they let everyone else do the work. It's important for a manager to be aware of their business and the operations. It's also important to employees when managers are not afraid to stand beside them and help with the dirty work. This makes employees feel equal and cared about, and makes them want to strive to do the best job possible.
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Post by csimo123 on Jan 23, 2014 20:14:28 GMT -6
Watching this video the first word/idea that came to my mind was balance. I think in the business world it is all about balance between working in the office and being in the field. The office is where you do paper work and handle the details. The field is where you see all the work in the office come out in full force. In the field and the office there is still room for improvement because something might sound great, but when you put it out in the field and it does not go as planned then it is back to the office. In the video it makes me want to strive to be like Howard Schultz. He is the type of person who understand what his business is for which is pleasing the customer and providing an excellence experience. As far as applying this to my career. I think I could be the boss who can hire good managers to manage the small things and I help them when needed, but my main focus would be with my customers and my employees who work the front lines. This would hopefully show them that someone cares and wants to know how to make things better.
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Post by mwinner123 on Jan 23, 2014 23:12:53 GMT -6
I believe that this video is a very accurate description of what happens in larger businesses and among executives around the country. One of the key fundamentals of being a leader is leading by example. Your employees are looking to grow within the business whether it be professionally or personally. By sitting behind a desk every day and remaining idle, you not only hinder the growth of your people, but you also rob yourself of learning about key fundamentals and influences within your company that are responsible for making it run smoothly and effectively. A supervisor or executive that shows a genuine interest in the lives of his or her employees will be the key in creating higher morale, more motivated employees, and ultimately more growth within the company as a whole. When we become the leader that others follow and grow from, we ultimately begin changing lives of others around us in many more ways than we originally deemed possible.
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Post by stephaniesmith on Jan 25, 2014 3:26:44 GMT -6
To have a manager engage with his employees is extremely important for a successful business. Not enough leaders do this effectively. It's one thing to say you walk in the door but its another to fully understand what is going on in the day-to-day business. For instance, at one of my old jobs, when the "big boss" was coming to visit, we made everything perfect and satisfactory. But really, on a daily basis, things were array. I always wondered if they were really there to help...I feel like if they were, the employees wouldn't hesitate to bring up the pressing issues. I personally enjoy having a hands on leadership role in my career. It is so much more fun that way!
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Post by racheleperes on Jan 25, 2014 23:13:50 GMT -6
Management is much more than sitting behind a desk. It is about working with a team and making sure that everything runs and works efficiently. While a manager may have plans to get out of his/her office for the day to meet with new people, something will always occur that prevents them from doing that. However, if the manager is determined to get out of the office, they have to make it a worth-while trip, like Howard Schultz of Starbucks. I find that the video is a good one for those newly entering into a management position, so that they can learn what it's about to be a manager; that just because they are "in charge" it does not mean that they don't have to work.
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Post by asanchez on Jan 26, 2014 0:27:37 GMT -6
I like that the video focuses on the idea that you can manage a company better by interacting within it rather than sitting at a desk in the corporate headquarters. Making decisions based on statistics and numbers will not always bring you the results you desire and you can often become out of touch with your company's actuality. within the company I work for, we have a CEO who, although he is in the office every day, he does not interact within the departments or speak to employees. In my opinion this causes him to make decisions that don't always benefit us and ultimately hurt the company as a whole. One of the biggest things that can be learned by visiting different departments and speaking to employees is how the changes management makes effect the employees and company moral. Ignoring this could have a negative impact on the productivity thereby success of the company. I like that he used the example of Howard Schultz because I think he is a great example of leading by example. His policy on employee benefits (health insurance, vacation, etc.) should be an inspiration to business leaders.
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Post by godwesso on Jan 26, 2014 12:22:55 GMT -6
The video reminded me of just how the art of management involves a lot more than I imagined, 25 stores a week is a lot for a CEO of his caliber. This just showed how in touch the CEO tries to be with both his employees and clients. Running a business involves a lot and having your ears and eyes on the ground personally adds to the dynamic of difficulty, but also a reason for success of some businessmen and women.
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Post by chelsearickett on Jan 26, 2014 14:31:53 GMT -6
It may have only been a 2 minute video but the message to me was very clear. A manager, owner, CEO, can NOT just sit in their office and direct others to their work for them. Is that really efficient? I manage at a local, fast food pizza restaurant, and my boss is constantly hounding me about helping my coworkers too much with their work. She wants me to just sit back and watch them to make sure they are doing their jobs correctly. Which, partly is true. But I don't believe in just "sitting back and watching". How are you ever going to know fully what's going on unless that's you getting your hands dirty as well. My belief, is that an owner or manager hires people to HELP them do their work. Not to do their work FOR them. I don't believe in that at all. So when I "manage", I work alongside my other coworkers to get our job done quicker and more efficiently than if I were just standing back and watching. I love the idea of the founder of Starbucks making 25 Starbucks store visits per week. I think that's a little crazy much, but it really says something. If the founder of thousands of store locations can take his precious time out to check on his stores, the owner or manager of one retail location can leave their office just as well.
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Post by katelynjones on Jan 26, 2014 19:00:45 GMT -6
I can appreciate this video. I have worked in places where the owners or managers are rarely around and try to make certain decisions when they don't have all the information they need. Hearing that he goes to that many stores a week, shows he is dedicated and wants to make the most for Starbucks customers. Having hands on experience can really validate any changes or improvements that need to be made. Great video!
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Post by paigecrawford on Jan 26, 2014 20:28:21 GMT -6
Howard Stern, the CEO of Starbucks, has always impressed me. I think the fact that he takes his time to get out of the office and visit many Starbucks’ locations explains a lot about his company. Valuing employees is a core belief of Starbucks’ infrastructure. Howard Stern taking his time to visit one person selling one cup of coffee to one customer shows that he not only values the one employee but the one customer as well.
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Post by dnewson on Jan 26, 2014 22:26:48 GMT -6
This video provides a good example on what a manager should not do, which is remain in their office and not interact with their staff. Without the interaction within the department they will not be abreast of what is going on and perhaps decide on better ways to handle their operations. The example of the Starbucks CEO really provides a great example of an "Hands on Leader" and shows that he values his employees no matter what level is their position.
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Post by darnette on Jan 26, 2014 23:53:36 GMT -6
I have never been in a management position. From my experience with managers, they are always around and are always "in the know". These were some of the best managers I have worked for. In the video, the Starbucks CEO wants to visit many of his stores a day to get that human interaction and to be "in the know". I think that despite what level of management you are in, you always need to be aware of how and what exactly your employees are doing on a daily basis. I would want to be that manager with close interaction or at least be aware of performances and physically interact with my teams on a daily basis.
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Post by pellirf22 on Jan 27, 2014 0:31:57 GMT -6
TITLE- Leadership: Managing by Wandering Around
Management requires a high level of attention to detail. No matter how big a business becomes, it is vital for all management level employees to pursue active involvement in positions below them. In my current job I am lucky enough to have a supervisor who engages in similar activities on a consistent basis. This not only allows us to form a better respect for each other, but it also motivates me to elevate my performance every day. I will continue these practices throughout my career no matter what position I take on in the future.
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