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Post by christiebrown on Dec 4, 2013 19:30:21 GMT -6
I definitely agree with this video. Making the customer feel valued is something that can set you apart from any other business or competitor. People like to feel that their business is appreciated, and if you take the time to make the customer feel valued, it will pay off in the long run.
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Post by ashleylevernharrison on Dec 5, 2013 1:09:58 GMT -6
TITLE - The Spot: Build a relationship with your customers
Without the customer, there is no business. I believe in order to have a successful business, you have to have a good relationship with the customer. I think that the best kind of advertisement is word of mouth. A business can only get this type of advertisement through the customer. Good customer reviews are especially helpful to the business. I can think of lots of times where I wanted to buy a product and ended up not buying it because it had too many bad reviews.
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Post by natjohnson90 on Dec 6, 2013 12:56:16 GMT -6
Building relationship with your customers will always bring them back to your store 80% of the time. I think this is the most important thing you employee must have to get your sales up. Once you build a relationship, you will always have a customer, and that number will get greater and greater because of word to mouth marketing.
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Post by kristin on Dec 8, 2013 16:09:19 GMT -6
The Spot: Build a relationship with your customers
I really like the idea of relationship marketing. Building relationships with your customers builds trust and creates repeat customers. People like to feel important and I think with this type of marketing, people feel connected to a brand or store and in turn makes them feel important. I enjoyed this video.
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Post by banessau on Dec 8, 2013 19:44:20 GMT -6
The Spot: Build a relationship with your customers
Relationships are great as a marketing strategy and should be incorporated fro every business i feel. Being valued is important for the customers, but i think this should relate to the employees. Just as she mentions the customers will stay and return often, the same goes for an employee.
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Post by bgoree13 on Dec 8, 2013 21:07:10 GMT -6
The Spot: Build a relationship with your customers
Customers are people just like you so building a relationship with them are important. Even if its not a committed relationship as long as your reaching out to the customers and trying to understand there personal life if they bring it up and trying to understand the customer outside of just business, by sending a business card or gift card, people like to feel special and by doing that they can.
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Post by jayjenkins on Dec 9, 2013 0:21:40 GMT -6
relationship marketing must be from the heart and this is the way to please people and have loyal customers. Often times people like a personal touch and these people will bring in people they know. People like to feel valued and if you can make people feel good they will continue to come back.
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Post by kformaggio on Dec 9, 2013 0:46:56 GMT -6
The Spot: Build a relationship with your customers
Relationship building is a very effective way of connecting with customers on a level beyond traditional marketing and advertising. Companies that use effective CRM systems or just old-fashioned good customer service not only have repeat customers, but have customers that are loyal to their products and services. When I worked as a Mary Kay Consultant a few years ago, we were trained to develop our business on good customer service. We were trained to get to know our customers, build a customer base with trust and customer service based on the 'golden rule', and keep those customers (and their friends) happy. Sending personalized emails, mailers, thank you and appreciation cards, and even birthday cards was a way to build these relationships as well as following up with customers via phone call, text, or social media as they needed new products.
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Post by kselders on Dec 9, 2013 1:03:14 GMT -6
Building key relationships with your customers is vital to the growth of your business. When a customer feels valued or receives awesome customer service, they'll always come back. In every job I had, I've kept this in mind because you never know if one day you'll be in their shoes or who'll have to lend you a helping hand. Make every customer feel special and they'll always return. Your feedback will be great as well. I intend to carry this with me wherever I go (moral principle).
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Post by abramt110 on Dec 9, 2013 8:43:57 GMT -6
It is extremely important to have a good, lasting relationship with your customers. It is often said that twenty percent of your existing customers bring eigthy percent of your revenue. Therefore, existing customers are of great value to the business.I always thought that customer service and customer relations are your best type of marketing. Once you build relationships with customers they then go and tell their friends and family who then come in to see for themselves. Which in turn, they end up going out and telling others about their experience too.
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Post by brittanyfury on Dec 9, 2013 18:39:07 GMT -6
TITLE - The Spot: Build a relationship with your customers
This was an inspirational clip and I can strongly relate to what the speaker was saying. More marketing doesn't mean better marketing. Advertisement in magazines, commercials and social media cites can't give you the marketing that personal relationships can. Being a business owner, it is important to build meaningful relationships with your customers. Sending a birthday card or following up on customers experiences with your business can make them feel valuable. People are more likely to do business with other people whom they feel a connection with. They are more likely to bring in other customers for you as well. Once a relationship is built with a client it is easier to keep their business than it would have been before.
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Post by blaircavalier on Dec 9, 2013 22:16:40 GMT -6
TITLE - The Spot: Build a relationship with your customers
When you value your customers, they value you. Customers is what keeps your company going. Without them, you have nothing. It is important to show your customers great service every chance possible. Building a relationship with your customers is the best way to build the company. Once you have a good relationship with a customer it is likely that they stay loyal. When you have a loyal customer you are set. They will continue to come back to your company because they enjoyed the experience an felt that the service was a good one.
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Post by boris on Dec 10, 2013 1:56:49 GMT -6
The Spot: Build a relationship with your customers
You have to create a relationship with your customers. By engaging them they will be coming back. Its the personal touch the customers like, you need to make them feel important. If you send them letters and keep in touch with them, they will be repeat customers. I think it is always important to keep in touch with your customers no matter what field. They are the ones that are shaping your business. Not only will they come back, but also tell their good experience with your business and make their friends come too.
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Post by w0426116 on Dec 10, 2013 5:39:32 GMT -6
Build a personal relationship, its is cheaper to keep your current customers happy rather trying to recruit more customers. the author suggest you be personable and genuine with people to make them feel welcomed and loved. If you treat that person good he or she will recommend your business to others causing inadvertent marking helping you in the long run.
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Post by phenry on Dec 10, 2013 10:29:20 GMT -6
TITLE - The Spot: Build a relationship with your customers
I liked this video because you can tell the speaker was speaking from the heart. As a manager in the service industry, you must be able to build a strong relationship with your customers. Your customers are your business, so if you are not meeting their needs your business is not meeting it's needs. If you go the extra mile to make sure the opinions and ideas of your customers are valued, and that there concerns are important to you, then your business will flourish because you have satisfied your customer.
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